Service Representative Building Supervisor
Resume:
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JOHN JOHNSON
**** ****** ***** *** *** District Heights, MD 20749 - 202-***-****
*******.**@*****.***
Dedicated and customer-focused service representative with proven strengths in communication,
organizational and problem-solving skills.
EXPERIENCE
JUNE 2013-PRESENT
SENIOR OUTREACH MANAGER/BUILDING SUPERVISOR
TRUSTED HEALTH PLAN, WASHINGTON, DC
¢ Administer all community -based education and outreach programs and develop
professional relationships with all facility members.
* Monitor and analyze various subscription service requests and provide education for all
outreach activities to resolve all issues and develop cost management strategies.
* Supervise all activities of facility in coordination with director of operations and ensure
compliance to all fiscal programs and prepare funds for all outreach projects.
¢ Maintain and ensure accuracy in all database and files and update same as per
requirement and coordinate for various meetings and activities.
* Prepare outreach presentations and provide training to all activities for various events
and provide an interface between all outreach volunteers and staff.
* Administer all outreach inquiries and complaints in an efficient manner and maintain
confidentiality of all information and prepare appropriate phone scripts for same.
JUNE 2011-JUNE 2013
NIGHT AUDITOR, BAR MANAGER & HEAD OF SECURITY
THE CHANNEL INN, WASHINGTON, DC
* Patrolled premises to ensure hotel and lounge patrons were safe
* Used the telephone to communicate with home base
* Prepared staff schedules and trained new employees
* Kept mental alertness and attention to detail while opening and closing the lounge
nightly
* Maintained a neat professional appearance
* Provided excellent customer service as needed- especially during disputes amongst
patrons and bar attendants
SEPTEMBER 2009- APRIL 2011
OUTREACH SPECIALIST
HOME CARE NOW WASHINGTON, DC
* Conducted outreach activities to Medicaid recipients
* Educated on health topics as identified by Medicaid Contractor
* Developed materials
* Conducted home visits for difficult to reach recipients
* Managed exhibit tables at community events for the Medicaid contractor
EDUCATION
NOVEMBER 1995- JANUARY 1996
OFFICE OF GED ASSESSMENT SERVICE- WASHINGTON, DC
COMPLETED GED
JANUARY 1999-JUNE 2001
ASHWORTH COLLEGE- NORCOSS, GA
Completed Certificate in Civil Litigation and Paralegal
SKILLS
Expert in Microsoft Office Suite and Adobe ¢ Exceptional oral and written
Illustrator CSS communication
Contact this candidate