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JOHN JOHNSON

**** ****** ***** *** *** District Heights, MD 20749 - 202-***-****

adtfkl@r.postjobfree.com

Dedicated and customer-focused service representative with proven strengths in communication,

organizational and problem-solving skills.

EXPERIENCE

JUNE 2013-PRESENT

SENIOR OUTREACH MANAGER/BUILDING SUPERVISOR

TRUSTED HEALTH PLAN, WASHINGTON, DC

¢ Administer all community -based education and outreach programs and develop

professional relationships with all facility members.

* Monitor and analyze various subscription service requests and provide education for all

outreach activities to resolve all issues and develop cost management strategies.

* Supervise all activities of facility in coordination with director of operations and ensure

compliance to all fiscal programs and prepare funds for all outreach projects.

¢ Maintain and ensure accuracy in all database and files and update same as per

requirement and coordinate for various meetings and activities.

* Prepare outreach presentations and provide training to all activities for various events

and provide an interface between all outreach volunteers and staff.

* Administer all outreach inquiries and complaints in an efficient manner and maintain

confidentiality of all information and prepare appropriate phone scripts for same.

JUNE 2011-JUNE 2013

NIGHT AUDITOR, BAR MANAGER & HEAD OF SECURITY

THE CHANNEL INN, WASHINGTON, DC

* Patrolled premises to ensure hotel and lounge patrons were safe

* Used the telephone to communicate with home base

* Prepared staff schedules and trained new employees

* Kept mental alertness and attention to detail while opening and closing the lounge

nightly

* Maintained a neat professional appearance

* Provided excellent customer service as needed- especially during disputes amongst

patrons and bar attendants

SEPTEMBER 2009- APRIL 2011

OUTREACH SPECIALIST

HOME CARE NOW WASHINGTON, DC

* Conducted outreach activities to Medicaid recipients

* Educated on health topics as identified by Medicaid Contractor

* Developed materials

* Conducted home visits for difficult to reach recipients

* Managed exhibit tables at community events for the Medicaid contractor

EDUCATION

NOVEMBER 1995- JANUARY 1996

OFFICE OF GED ASSESSMENT SERVICE- WASHINGTON, DC

COMPLETED GED

JANUARY 1999-JUNE 2001

ASHWORTH COLLEGE- NORCOSS, GA

Completed Certificate in Civil Litigation and Paralegal

SKILLS

Expert in Microsoft Office Suite and Adobe ¢ Exceptional oral and written

Illustrator CSS communication

Contact this candidate