Jazmine Thompson

** ******** ******, *** *

Brooklyn, New York 11221

904-***-****

adtfjo@r.postjobfree.com

Work Experience

Xfinity Jun 2019 -Sep 2020

Customer Service Representative

●Solid foundation of customer care and relations, with vast experience in the field

●Excellent talent for using strategies to deescalate irate clients

●Strong interpersonal skills, with the ability to relate and empathize with people of varying personalities and from all walks of life

●Proficiency in numerous computer applications and software, including MS Word, Power Point, Excel, and several others

●Highly motivated and driven to achieve set goals and targets

●Ability to maintain a calm and composed manner when dealing with potentially explosive client situations

Metro By T-Mobile Dec 2018 - Feb 2019

Customer Service/Sales Rep

●Highly trained in customer care and customer service.

●Able to perform all task in store with full satisfaction.

●Able to stock and present items in a presentable way for the customers and the store image.

●Able to perform multitasking abilities to satisfy each customer and get them in and out.

●Can handle big amounts of money and do deposits at the end of the shifts.

●Closing and opening stores to store satisfaction.

Amazon Fulfillment Center Sep 2017- Mar 2018

Picking, and Amnesty

●Help Support daily management of department duties

●Assist the floor and its needs to the company

●Improve flow of products to customers.

●Identify safety hazards and report and fix them in the working area.

●Role Model for my peers and the working area.

●Made sure the customers orders are safe and not damaged when shipping out

●Trained in Jam Clearing, Ladder Safety, ARSAW Jam, and Clearing tote Stacker

●

Jimmy Johns Jul 2017- Sep 2017

Delivery Driver

●Strong trained skills in customer service.

●Ability to move with accuracy in a fast paced environment

●Delivers food with a bright smile, prepared, and on time

●Dependable with work and on time deliveries

Metro PCS Sep 2016- Mar 2018

Customer Service/Sales Rep

●Highly trained in customer care and customer service.

●Able to perform all task in store with full satisfaction.

●Able to stock and present items in a presentable way for the customers and the store image.

●Able to perform multitasking abilities to satisfy each customer and get them in and out.

●Can handle big amounts of money and do deposits at the end of the shifts.

●Closing and opening stores to store satisfaction.

Walmart Jan 2016-Apr 2016

Cashier

Highly trained and experience with and in Customer service.

Ability to perform every task with full satisfaction

Able to perform multitask while still able to maintain accuracy

Can handle money and variable task for the customer to make sure their visit was fully satisfying

Camellia at Deerwood Nov 2015-Dec 2015

Server

Skilled server helping the elderly with various task

Able to handle multiple task at one time while making sure customers are happy and satisfied with their service

Able to stand for long periods of time

Fully skilled at customer service

Able to perform all task skilled with server abilities

R.E.D Marketing Solutions May 2015-Jun 2015

Personal Assistant

Have high experience in a wide variety of office work.

Reliable and methodical with exceptional ability to manage both staff and office issues by exercising tact and good sense

Able to give accurate and detailed information to visitors

Highly skilled in greeting visitors, determining nature of business and directing to concerned person

Proven record of answering telephone, giving relevant information to callers and routing calls to appropriate individual

Able to work and converse efficiently with all levels of colleagues, clients and other external contacts

Racetrac Nov2014- Feb 2015

Guest Associate

• Customer service front line work, ordering and stocking the store’s supplies

• Located merchandise for customers

• Accepted payments of cash, checks, credit cards and debit cards

• Monitored inventory and reported damages to manager

• Double checked all cash drawers against sales receipts

Education:

Edwards Waters College Jacksonville, FL

Bachelors in Criminal Forensic Studies Expected Graduation: May 2022

Colorado Technical University Online

AS in Business Administration June 2017

Social Activities:

Zeta Phi Beta: Mu Gamma Chapter 2021

References Available Upon Request

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