Customer Service Personal Assistant
Resume:
Jazmine Thompson
Brooklyn, New York 11221
*******************@*****.***
Work Experience
Xfinity Jun 2019 -Sep 2020
Customer Service Representative
●Solid foundation of customer care and relations, with vast experience in the field
●Excellent talent for using strategies to deescalate irate clients
●Strong interpersonal skills, with the ability to relate and empathize with people of varying personalities and from all walks of life
●Proficiency in numerous computer applications and software, including MS Word, Power Point, Excel, and several others
●Highly motivated and driven to achieve set goals and targets
●Ability to maintain a calm and composed manner when dealing with potentially explosive client situations
Metro By T-Mobile Dec 2018 - Feb 2019
Customer Service/Sales Rep
●Highly trained in customer care and customer service.
●Able to perform all task in store with full satisfaction.
●Able to stock and present items in a presentable way for the customers and the store image.
●Able to perform multitasking abilities to satisfy each customer and get them in and out.
●Can handle big amounts of money and do deposits at the end of the shifts.
●Closing and opening stores to store satisfaction.
Amazon Fulfillment Center Sep 2017- Mar 2018
Picking, and Amnesty
●Help Support daily management of department duties
●Assist the floor and its needs to the company
●Improve flow of products to customers.
●Identify safety hazards and report and fix them in the working area.
●Role Model for my peers and the working area.
●Made sure the customers orders are safe and not damaged when shipping out
●Trained in Jam Clearing, Ladder Safety, ARSAW Jam, and Clearing tote Stacker
●
Jimmy Johns Jul 2017- Sep 2017
Delivery Driver
●Strong trained skills in customer service.
●Ability to move with accuracy in a fast paced environment
●Delivers food with a bright smile, prepared, and on time
●Dependable with work and on time deliveries
Metro PCS Sep 2016- Mar 2018
Customer Service/Sales Rep
●Highly trained in customer care and customer service.
●Able to perform all task in store with full satisfaction.
●Able to stock and present items in a presentable way for the customers and the store image.
●Able to perform multitasking abilities to satisfy each customer and get them in and out.
●Can handle big amounts of money and do deposits at the end of the shifts.
●Closing and opening stores to store satisfaction.
Walmart Jan 2016-Apr 2016
Cashier
Highly trained and experience with and in Customer service.
Ability to perform every task with full satisfaction
Able to perform multitask while still able to maintain accuracy
Can handle money and variable task for the customer to make sure their visit was fully satisfying
Camellia at Deerwood Nov 2015-Dec 2015
Server
Skilled server helping the elderly with various task
Able to handle multiple task at one time while making sure customers are happy and satisfied with their service
Able to stand for long periods of time
Fully skilled at customer service
Able to perform all task skilled with server abilities
R.E.D Marketing Solutions May 2015-Jun 2015
Personal Assistant
Have high experience in a wide variety of office work.
Reliable and methodical with exceptional ability to manage both staff and office issues by exercising tact and good sense
Able to give accurate and detailed information to visitors
Highly skilled in greeting visitors, determining nature of business and directing to concerned person
Proven record of answering telephone, giving relevant information to callers and routing calls to appropriate individual
Able to work and converse efficiently with all levels of colleagues, clients and other external contacts
Racetrac Nov2014- Feb 2015
Guest Associate
• Customer service front line work, ordering and stocking the store’s supplies
• Located merchandise for customers
• Accepted payments of cash, checks, credit cards and debit cards
• Monitored inventory and reported damages to manager
• Double checked all cash drawers against sales receipts
Education:
Edwards Waters College Jacksonville, FL
Bachelors in Criminal Forensic Studies Expected Graduation: May 2022
Colorado Technical University Online
AS in Business Administration June 2017
Social Activities:
Zeta Phi Beta: Mu Gamma Chapter 2021
References Available Upon Request
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