Part-time customer service professional looking for a PT position

Marisa Harding

** ******* **, ***** ********, MA 02664 ■ 401-***-**** ■ **************@*****.***

Qualifications Summary

Highly motivated Office and Customer Service professional with over 10 years of experience, excelling in office management, coordination & customer relations. I am extremely dependable and a self starter who thrives on new challenges, searching for my new chapter in a permanent position.

Office and Customer Service Skills

Follow HIPAA Compliance

Coordinate referrals, intake, and onboarding for patients

Excellent Customer Service

Operate multi line phones

Schedule appointments and manage calendars

Create annual projections

Coordinate schedules

Manage budgets

Accounts Receivable/Payable

Maintain weekly service schedule

Assist with administering budgets

Provide new hire orientation and training

Payroll management

Process purchase orders and approve orders

Purchase supplies and maintain vendor relationships

Computer Knowledge & Software programs:

o Microsoft Office

o Crescendo, Optum, Epic, eSolutions

o Monitory multiple databases for inventory

Training and Management Skills

Responsible for interviewing, hiring, and training

Perform COVID-19 testing

Monitor facility entrance

Liaison between resident care assistants and residents

Supervise group activities for residents

Assist with tours, sales, and marketing activities

Corporate trainer for five Restaurant openings

Administer animal medications, feedings, and walks

Maintain clean and sanitary working environment

Arrange travel and accommodations

Collect, integrate, and analyze participation for success

Provide training for curriculum required coursework

Prepare facilities and organize equipment for seminars

Ensure appropriate level of care for each patient

Project management for rapid prototyping clients

Warehouse management

Conflict resolution

Organize handbook and course documentation

Work Experience

Hospice Care Transition Specialist – Temp/Contractor VNA of Cape Cod Hospice and Palliative Care, Hyannis, MA Oct 2021 – Jan 2022 Coordinated admissions and referrals for hospice care patients, ensuring appropriate level of care for each patient, utilizing software such as: Crescendo, Optum, Epic, eSolutions Office Assistant/Receptionist - Concierge

The Woodlands: Pleasant Bay Assisted Living Facility, Brewster, MA Dec 2020 – Aug 2021 Greeted all residents, visitors, family members, and vendors. Answered multi-line phones, performed COVID-19 testing and monitoring, assisted the Executive Director and sales team with marketing collateral and tour materials. Managed scheduling for physician and salon appointments. Liaison between resident care assistants and residents. Managed conflict resolution and supervised group activities for residents. Kennel Technician

Lakeway Veterinary Clinic, Lakeway, TX Jan 2019 – Nov 2019 Coordinated intake with boarding patients and parents to establish a care program tailored for them during their stay at the clinic. Administer medications, feedings, and walks per hospital schedule. Directed tours for prospective hospital and boarding clients. Maintained a clean, sanitary, and loving environment for each animal to heal and thrive while in my care.

Marisa Harding Page 1 2

Training Specialist (Site: Redstone Arsenal)

NASA (Contractor – Will Technology, Inc), Huntsville, AL May 2010 – Oct 2011 Arranged travel and accommodations for trainers, scientists, and engineers. Collected, integrated, and analyzed information about course success and participant satisfaction. Provided on site training for curriculum required coursework. Assisted with administering budgets, preparing facilities, and organizing equipment for seminars. Organized handbook and course documentation for participants. Business Operations Manager

The Rovere Group, Madison, AL Jan 2008 – May 2010

Worked in tandem with the CEO to create project scopes on an annual basis according to the organizational road map developed by owners. Analyzed product costs, schedules, contract performances, variances, and risk to drive business and organizational success. Improve productivity by coordinating schedules and managing budgets. Accounting Receivable/Payable (AR/AP).

Senior Business Operations Manager

Inergi Exhibit & Design Services, Huntsville, AL May 2004 – Nov 2007 Monitored multiple databases to supervise all production inventory, provided extensive training to new hires per corporate policies and process, payroll management, warehouse management, provided all initial project management for rapid prototyping clients, managed all account receivables, purchased raw materials, and maintained vendor relationships. Produced and approved purchase orders per project specs. Office Manager

Ridley Scott Films, West Hollywood, CA Mar 1993 – Jan 1994 Coordinated logistics for special events and castings, maintained directorial calendar, responsible for interviewing, hiring, and training all office staff.

Senior Waitress

The Black-Eyed Pea Restaurants, Dallas, TX Oct 1986 – Sep 1991 Corporate trainer for hiring and training front of the house employees for five store openings within the Dallas/Ft. Worth area, maintain weekly service schedule, and ensure all guests receive exceptional service while dining in our establishment.

Education

Bachelor of Science - Communication

Texas Tech University, Lubbock, TX Jan 1990 – Jan 1993 Marisa Harding Page 2 2

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