**/*/*/* *.B Lane, Rishra, Hooghly: 712248
Dial: 098******** Email:firstname.lastname@example.org
To work in a high challenging and knowledge base atmosphere where technical, analytical, interpersonal skills are tested to its fullest which in turn will provide enormous opportunity for future growth.
NIVA BUPA HEALTH INSURANCE CO LTD:
Work Profile: Branch Manager.
(Since Apr 2022 till date.)
Job Role: Branch Manager Hooghly
Managing a team of 10 Agency Managers & 67 Insurance Consultant
Coordinating with hub branch operations for processing and reconciling of proposals, recruitment / agency applications, licensing of IC’s, various expense bills, petty cash statements, etc. Arranging all activities for the sales support and monitor them.
Setting up liaison with different training institutes regarding IRDA training.
To manage the entire collection of new insurance proposals and renewal premium for Branch Maintaining branch expense ratio
Qualified for UDDAN recruitment drive, recruited 100 coded agents in 90days.
148% achievement on over all Branch KRA for the Month of August 2022.
Contest qualified for Coffee with Krishnan (CEO) Top 3 branch manager within east and North East.
AXIS BANK LTD: (Axis Digital Circle)
Work Profile: Unit Head /Grade- Manager.
From June 2020 to March 2022
●Job role: To manage a unit of a total 60 digital officers with support of 2 sales managers and HTQ team.
●Generate the Auto loan, Personal Loan, Credit Card, Home Loan from eligible bank’s internal and external customers. Also to sale General Insurance, Life Insurance to existing and referral customers.
●Manage on roll/off role employees to meet their annual target & help them by regular training, goal setting, DFT. tracking regular activities etc.
●Responsible to generate the secure asset business from East and north east part of the country through outbound contact centre (OCC)
●Co-ordinate / review with the Retail Asset LC team to drive the proper business from the generated leads.
●Review Sales Managers/ Lead converters/ Team leaders to increase productivity. ● Analyse the data / MIS and share the feedback to the HTQ team to arrange the corrective action (If required).
●Handle the Customers complaint and service requests (QRC)regarding Auto loan and Personal Loan done through digital platform i.e. Net Banking, What’s app, face book etc. ● Acquisition of new clients (referral clients) from existing clients.
KYC & AML norms
SARFAESI act 2002
BFPC & BO SCHEME, POSH
BCSBI Micro & Small enterprises.
Customers Right policy. CRMNEXT COGENT.
CRM NEXT Complainant management modules.
HDFC BANK LTD: (Business enhancement unit)
Work Profile: Manager Personal Loan: Grade Deputy Manager
From Aug 2018 till May 2020.
Worked as a sales Manager Personal loan. (Lead Converter)
Ensure collection of documents, fill up the application both physical and DAP from the lead receive from the various internal channels and external sources like DSA and DDSA. Convert the leads, coordinate with credit managers and insta team to approve the loan.
Provide quality service and cross sale/top up personal loan & business loan to eligible bank’s internal and external customers. Also cross sale Credit card, CASA, & FD to existing and referral customers. Manage 12-18 on roll employee to meet their annual target & help them by regular training, Goal setting, DFT. tracking regular activities etc. Drive business and meet annual plans.
KYC & AML NORMS SARFAESI ACT 2002
BFPC & BO SCHEME.
PREVENTION OF SEXUAL HARASSMENT.
BCSBI MICRO & SMALL ENTERPRISES. CUSTOMER RIGHTS POLICY.
CRM NEXT COMPLAINT MANAGEMENT MODULE.
MAX LIFE INSURANCE CO LTD
WORK PROFILE: Worked as Deputy Manager from Feb 2013 till 30th July
2018: Work Profile: Deputy manager /Customer advisory team
●Achieving assigned sales targets of Life insurance products. Generate business & Relationship Management with existing clients of MAX India Group.
●Manage 2/3 on roll employees to meet their annual target & help them by regular training, Goal setting, DFT. tracking regular activities etc.
●Acquisition of new clients (referral clients) from existing clients. *Continuously review with existing clients
●Managing client databases for service and renewal retention month on month. Also solve the QRC if raised by any customer and provide them a quality service
Achieved AFYP of 22 L in FY 2016-2017 169% of actual plan. Get promoted to Assistant Manager to Deputy Manager. Achieved AFYP of 16L in FY 2015-2016 139% of actual plan. Get Promoted to the next level. Senior Officer to Assistant Manager.
Awarded G3 Star for quarter and Month for several times. WON Sikhar contest by achieving business criteria 4Q G3 and meet with the business head at Gurgaon (H.O) FY-2014-2015
Qualified for Share the wallet contest and visited Wayanad, Kerala at 2014
Premium super Star CDO award winner in SO category of 2015.PAN INDIA
Winner of League of excellence award Thailand in Apr 2016.
Winner of Breaking the berries contest and qualified for Honking and Macau convention in 2017.
AML & ULIP guidelines
Need analysis and TAB certification
HDFC STANDARD LIFE CO LTD.
Worked as a Relationship manager from Jan 2012 to December 2012.
Work Profile: - Direct Marketing (Loyalty)
Loyalty channel (existing customer handling)
Cross selling of Insurance product
Provide resolution to the customer related to their policy and related problems.
Managing client databases through LTS and FPT.
To generate business through existing client and from open market.
a)AML (Anti Money Laundering) certification.
b)Risk awareness certification.
Achieved AFYP target of 9 L with 22 NOP.
HBL GLOBAL PVT LTD
Tale Sales Executive: Jan 2011 to May 2012
●Call to given number and sale credit Card as per customers Eligibility.
●Rendering service to customers and handling queries, complaints and requirements of customers across all products.
●protect and growth of business
●Achieve sales targets and provide customer service.
Bachelor of Arts in Political Science Honours on 2004
DIPLOMA IN COMPUTER APPLICATION.
(TALLY 9.2, FACT, MS-WORD, MS- EXCEL, MS-POWERPOINT.)
Optimistic / Hard Working / Punctual.
Travelling Coin Collection.
DATE OF BIRTH
Language Known English / Hindi/ Bengali.
Declaration: I hereby declare all the above information is true to the best knowledge.