Human Resources, Library Assistant, Customer Service

BRANDY D. LEVINE

*** ****** ****, *****, ** *****

864-***-****; ****************@*****.***

PROFESSIONAL SUMMARY

● 3 years as HR Manager in a Transportation/Utility Service Provider

●18 years of customer service skills and successful team building capabilities.

●Highly motivated, results-focused and goal driven experience.

●Versatile and dedicated professional providing creative and resourceful resolutions

●Strong interpersonal and communication skills coupled with keen ability to work with cross-functional teams

CORE STRENGTHS

Training and Development skills include new hire assessments, classroom presentation and performance improvement plans. Customer Service skills include excellent written and oral communication. Computer application skills include Data Entry and Processing including proficiency in the use of Microsoft Applications (Word, Excel, PowerPoint, Access and Outlook).

EMPLOYMENT HISTORY

Pridestaff

Recruiting Assistant 05/2021 - Current

Answer all inbound calls

Process new hire onboarding

Complete I9/E-Verify

Order all office supplies

Process Timecards

Manage payroll (process, run and verify reports)

Create Team Building exercises

Provide holiday celebrations

Manage employee files

Supervise document retention protocols

Insight Global LLC 09/2019 – 05/2021

Customer Service Rep.

●Answer inbound calls to switchboard

●Transfer calls to appropriate facility/providers using directory

●Create patient accounts

●Provide after - hours troubleshooting for patients

●Verify on call provider schedule and preferred communication method

●Page doctors and or triage nurse according to protocol

●Validate patient information and correct errors

●Schedule new patient appointments

●Send required documentation to patients

●Respond and coordinate care of patients via web inquiries

C&J Enterprises

HR Manager / SR Customer Service Rep. 07/2016-08/2019

●Create and maintain Employee Files

●Ensure all Drivers comply with DOT requirements

●Review & update company policies and Employee Handbook

●Recruitment

●Create Training Documents

●New Employee Orientation

●Negotiating Client Contracts

●Employee Time Off/Vacation Requests

●Manage 3 direct and 35 indirect employees

●Senior Customer Service Representative (Inbound calls, generate work orders, etc.)

Greenville County School Transportation

Trainer / Bus Driver 10/2012-07/2016

●Schedules & Conducts Physical Skills Assessments for New & Current Employees

●Develop & Design Documents for Training and Inspection of Equipment in the Department

●Conducts New Hire Orientation & Maintain Personnel Records.

●Provide support to Office Staff & Back up for the Office Dispatcher.

●Effectively Communicate and/or Diffuse situations for both Internal and External customers

●Provide Daily Relocation of Students and Personnel.

Senior Helpers

Certified Nurse Aide 12/2009-10/2012

●Assist customers in All Daily Living needs.

●Records and Evaluates Personal Data obtained from Individuals.

Verizon Wireless

Data Technician/Customer Service Representative 02/2005-08/2009

●Diagnose and Explain Technical and/or Billing issues.

●Determines Eligibility and Manage on-going Cases, for Renewals or New programs.

●Review Policies to provide accurate Information according to established Guidelines.

●Records and Evaluates Personal and Financial data obtained from Individuals.

●Maintain Confidentiality for both Internal and External customers.

●Keys in a High volume of Data using standard office hardware and software.

EDUCATION

Bachelor of Science, Business Administration

DeVry University February 2016

●Relevant coursework includes a concentration in Human Resources

Military Experience

UNITED STATES NAVY 06/1994-07/1997

●Served as Seaman/Boatswain’s Mate

●Served as Library Assistant

●Honorable Discharge

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