Dwyna F Owens.

*** ****** **** #****, ********, SC 29203

(C)864-***-**** (E) adtfgu@r.postjobfree.com

Objective

Self-motivated team player seeking to utilize over ten years of strong analytical, communication, and organizational experience.

Key Competences

Excellent Customer Service Skills ● Exceptional Interpersonal and Leadership Skills ● Proficiency with prioritizing and meeting multiple deadlines ● Extremely organized with great attention to detail ● Presentation development ● Time management ● Flexible ● Process improvement mindset ● Strong verbal and written communication skills ● Excels in a High Volume/ Fast Paced Work Environment ● Very creative ● Strong analytical/problem solving skills ● Competent

Experience

HUB International Greenville, SC

Office Coordinator September 2019 to March 2020

• Demonstrate commitment to the company values and mission statement daily.

• Answer all incoming calls in a timely and friendly manner; forward calls as needed to appropriate staff members.

• Performs general clerical duties such as photocopying, faxing, mailing, scanning, filing, and preparation/formatting of routine correspondence in accordance with company policy.

• Promptly greet all visitors in a welcoming manner, notify appropriate staff members, act as host, escort visitors to conference room, and make certain all their needs are met.

• Monitor and maintain resource calendars for all meeting areas and conference rooms.

• Coordinate meeting set up request with appropriate personnel; order requested food for delivery in advance; set up/clean meeting rooms per set up standards before and after use.

• Receive all company mail and deliver to appropriate staff members, prepare outgoing mail with postage, and ensure mail is picked up daily for delivery or make special arrangement for delivery if necessary.

• Maintain reception area, mail/word station area, breakroom and conference/meeting rooms to ensure professional and welcoming appearance and that all supplies/inventories are available.

• Maintain adequate office supplies in common areas for use by all staff members to include customized office supplies such as envelope, note cards and business cards.

• Maintain security and door access systems as needed.

• Assist with special events such as monthly birthday recognition, Holidays parties, and Charity events.

ADP Tax Credit Services Florence, SC

Data Entry Operator March 2010 – March 2017

• Operated data entry equipment by entering and verifying data.

• Maintained quality, speed, and accuracy at acceptable levels to meet ADP standards.

• Assisted with opening/sorting of mail, focusing on eligibility and priority status as needed.

• Facilitated the picking up and check-in of forms originated from a daily report.

• Led a team of report pullers ensuring all reports were completed to meet deadlines.

• Created monthly rotation schedule for report pullers.

Olsten Temporary Service (Assurant) Florence SC

Open Items Representative August 2009 – December 2010

• Provided high quality customer service to Insurance Agents and Homeowners.

• Assisted in verifying coverage insurance and sending payments to the appropriate agents.

• Handled a high volume of incoming calls from insurance agents and homeowners requesting information.

Volunteer Experience

Strong Tower Christian Ministry Florence, SC

Administrative Assistant April 2017 – February 2019

• Managed the day-to-day operations of the church.

• Facilitated communication with church members and the public.

• Assisted the Pastor with communications by handling written correspondence and phone messages.

• Administered the church records and official documents.

• Coordinated the planning and execution of new members orientation.

• Served as a member of the Leadership team to provide support/visioning.

• Greeted and assisted visitors of the Church Office.

• Maintained an accurate database of membership records.

Education

Wilson High School

High School Diploma

Graduated May 1985

Skills

• Microsoft Office (Word, Excel, PowerPoint, Publisher)

• Typing/75 wpm

• 10-key

• Transcription

• Vista

Reference Available Upon Request

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