Assistant Manager Customer Service
Resume:
Krystledawn Connelly
Management
Jonesborough, TN 37659
************@*****.***
I have management and supervisor skills of many different kinds of businesses. Mainly retail management lately.
Authorized to work in the US for any employer
Work Experience
Sales Manager- Furniture (Assistant Manager)
Big Lots - Johnson City, TN
July 2020 to Present
I am in charge of the furniture department as well as some MOD duties. I do all the hiring and training for new employees. I reset my showroom as directed. I do planograms, cycle counts, build audits, receiving trucks, order supplies, and manage my team of employees. I also have several different brand reps who I am in constant contact with about their products or services we provide. LOGISTICS SUPERVISOR
Harbor Freight Tools USA, Inc. - Johnson City, TN
June 2018 to July 2020
I handle all merchandise coming in and going out of the store. I lead anywhere up to 8 people at a time during normal everyday business as well as events and processes. Processes include receiving truck, all pricing events, Planograms, Replenishment, Cycle Counts, Outs Scans, Inventory, and Price Audits. I have to delegate work as well as follow up with progress. I help training associates, supervisors, assistant managers, and store managers. I have to problem solve when situations arise. I coach direct reports as needed. I am Leader On Duty for several hours every shift which is greeting, talking to, and helping customers. Getting merchandise for customers when needed. Load bigger items for customers. Handle store level complaints and comments and customer service overall. I run the register. Handle returns and defects. Approving them and scanning them out of inventory as well as process them correctly depending on how they're coded. Ex. Anything with gas would be considered Special Handling and have a certain process for those items. Anything with batteries is coded Hazardous Waste "Purple Label." We have things coded Hazardous Waste "Black Label" and "Red Label" as well. Certain things are coded "Return" and I have to send them back. Jump Starters have their own code and process. Other things are coded
"Dispose" in which we destroy and dispose of those items. I am Forklift Certified and efficient. I unload trucks, load defects and returns, as well as move large merchandise with the forklift. I have to motivate my direct reports to complete processes efficiently and in a timely manner. I have to drive sales and company programs like extended service plans and Inside Track Club Memberships. I have cash handling skills. I count all tills and make deposits and change orders. I open and close the store. There are times when I have to change or alter the schedule or move things around. I inform my managers of any and all incidents at our store. I do some of the ordering of supplies for our store. I assist my managers in anything they need regarding our store and it's operation and success. ASSISTANT MANAGER
FAMILY DOLLAR
June 2015 to June 2018
I was the 1st assistant manager at the training store for our district. Which means I helped train all new assistant and store managers for our district as well as any new associates at our store. I ran the register. Handled any and all store level customer complaints, comments, or suggestions. I facilitated employee meetings. I had to communicate regularly with my district manager as well as our home office. I led all processes. Processes include unloading truck, working truck Pricing, Planograms, resets and displays, Cycle Counts, Out Scans, Processed defects, Check for close date food, and checked in all third-party vendors. I handled cash by preparing deposits and making change orders. I took deposits to the bank and went to the bank to get change. I made our schedules, interviewed and hired employees. I had to reduce shrink and watch for theft. I had to drive sales and had to participate as well as ensure my direct reports were participating in all contests used to drive sales. I had to coach employees in all aspects as well as deliver all write-ups. I had to delegate as well as manage and measure work to get everything finished by deadlines. I assisted in writing and delivering direct reports reviews. The last year I was a floating 1st assistant manager at my store and the store on South Roan St. I also regularly filled in at the Piney Flats location. I assisted the store managers in all processes and aspects of our stores running smoothly and being successful.
ASSISTANT MANAGER
LORI'S GOOD JOB CLEANING
October 2016 to October 2016
I had to schedule all jobs and employees. Train all new employees. Buy supplies. Invoiced our customers. Did payroll. Cleaned new construction and rental properties. I coached employees as well as discipline employees for many things. I had to talk to customers and plan work out as well as bid different jobs and services. I also advertised for this business and got new jobs for us. Sales Lead
AGR GROUP - Saint Petersburg, FL
March 2014 to February 2015
I had to contact different businesses to inform them about deregulation in their states, what that meant for them, what their options were, and then tried to get them to opt in for my company "Agway Energy" to provide their energy at certain rates depending on certain variables. I helped train all new associates as well as wrote or improved scripts and rebuttals. I had to drive my team to meet or beat quotas given to us. I had to address employee concerns and issues and either come up with a solution or direct them to the person who can. I handled all incoming customer service calls. I had to enter data electronically and fill out various spreadsheets. At times I facilitated employee meetings. I had to effectively communicate with my superiors, Agway Energy's corporate office, as well as fellow associates. OFFICE MANAGER
APPALACHIAN CHRISTIAN VILLAGE IN-HOME SERVICES
May 2003 to October 2006
I worked the front desk of our office building, Greeting patient families, employees, and superiors from Appalachian Christian Village headquarters. I answered all phone calls, dispatched them accordingly, or tended to the callers needs. I typed all paperwork up. Filed all paperwork. Set appointments and interviews. Made all intake packets. Assisted the head of In-home services with any tasks needing completion. I delegated work to the other employees in our office. Electronically entered data for various things. Cleaned the office. I shredded all documents. Put in backround checks for possible employees. Manager
Sozio's Lawcare/ Sozio's Tree Service/ Sozio's Lawnmower Repair - Largo, FL I managed 3 companies owned and operated by the same person. I did all inventory. Scheduling jobs and employees. Payroll. Literally everything.
• Supervised 20 employees
• Handled day-to-day operations
• Managed 3 companies
Education
None in NURSING
HERNANDO COMMUNITY COLLEGE
February 2009 to April 2011
None in MEDICAL ASSISTANT
WEBSTER UNIVERSITY
February 2006 to April 2006
High school diploma in General
Daniel Boone High School - Gray, TN
August 1999 to May 2003
Skills
• Detail-Oriented
• Organized
• Team Player
• Dependable
• Effective Communicator
• Fast Learner
• Problem-solver
• Ability to manage and measure work
• Management
• Inventory Control
• Operations
• Excel
• MS Office
• Microsoft Word
• Inventory
• Forklift
• Logistics
• Microsoft Office
• Management Experience (10+ years)
• Recruiting (10+ years)
• Developing talent (10+ years)
• Delgating work (10+ years)
• Sales Management (10+ years)
• Leadership Experience (10+ years)
• Leadership Development (6 years)
• Retail Sales (10+ years)
• Retail Management (8 years)
• Customer Service (10+ years)
• Office Management (5 years)
• Administrative Experience (7 years)
• Computer Skills (6 years)
• Administrative Experience (5 years)
• Computer Skills (10+ years)
• Time Management
• Computer Literacy
• Supervising Experience
• Meeting Facilitation
• Tree Care
• Planograms
• Mowing
• Assistant Manager Experience
• Pricing
• SAP
• Store Management Experience
• Human Resources
• Freight Experience
• Interviewing
• Landscape Maintenance
• Merchandising
• Microsoft Outlook
• Payroll
Assessments
Social Media — Highly Proficient
October 2019
Creating content, communicating online, and building a brand's reputation. Full results: Highly Proficient
Problem Solving — Expert
December 2019
Measures a candidate's ability to analyze relevant information when solving problems Full results: Expert
Call Center Customer Service — Highly Proficient
August 2019
Applying customer service skills in a call center setting. Full results: Highly Proficient
Customer Focus & Orientation — Highly Proficient
May 2019
Measures a candidate's ability to respond to customer situations with sensitivity. Full results: Highly Proficient
Supervisory Skills: Directing Others — Expert
April 2019
Measures a candidate's ability to motivate the performance of others through feedback to identify improvements or corrective actions.
Full results: Expert
Emotional Competence — Highly Proficient
March 2020
Managing one's own emotions and understanding those of others Full results: Highly Proficient
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