Airport Operations Customer Service
Resume:
Virgin Priyadharshini. M
Email: **************.******@*****.***
Mobile: 984*******, 866-***-****
SUMMARY
Having an Aviation background of 14 years in managing Airport operations, Reservations, Domestic, International carrier, Customer affairs. Focused on customer service & Safety, as well as streamlining operations to promote organizational efficiency. Motivation team player with strengths in cultivating and maintaining high performance in my roles & responsibilities.
HIGHLIGHTS
High customer service standards
Strong organizational skills
Active listening skills
Energetic work attitude
Tele sales /Tele communication skills/ Call center management experience ACCOMPLISHMENTS
Exceeded corporate target for customer satisfaction.
Worked with company systems and diligently completed all assigned tasks, working overtime as needed.
Quickly resolved client/Passenger conflicts to prevent loss of key accounts.
Team winner for the CEO Marketing warrior award 2021. SKILL COMPETANCY
Ticketing software: Amadeus, Sabre, Citrix
Computer applications: MS office, 0365, Lotus notes CERTIFICATIONS
Advanced International reservations and ticketing. Flight controller
Aviation security
DGR- Dangerous goods regulations
WORK EXPERINECE
1st Nov 2012 to 1st Nov 2021
Reservations & Ticketing operations:
Provided high level of customer service to each person using active listing and effective interpersonal skill.
To assist walk-in clients with booking, re-booking, duplicate bookings, cancellations
& issuing tickets.
Tele sales – To address passengers query regarding fares, flight schedule, seat allocations and to coordinate with head office to confirm wait list booking
Group handling- Collect deposits, Ticket issuance, Seat allocation, confirmation.
CGD: Central group desk to handle all servicing of groups raising from PAN India.
Corporate/Agent bookings
Preflight – To verify passport & VISA, unaccompanied minor travel, Special assistance passenger, group seating & meals.
Preflight check to minimize seat wastage
Refunds – To manage overall refunds of passenger, agents & corporate
To handle PPS (Priority passenger service), LPP (Lifetime Priority passengers) QPPS
(Qualifier Priority passengers)
Assisting passengers with flight disruptions to minimize inconvenience to passengers
Handled complaints and compliments and resolve the issue with prompt response and addressing them in timely fashion.
Compiled and analysed customer feedback data to develop new strategies and corrective action
KRIS flyer enrollments, miles redemption.
Assist passengers with Star Alliance and partner airlines bookings
Assist passengers with SSH- Singapore stop over holiday packages, BSSH- Basic Singapore stop over holiday packages & Transit hotels & Day tour in Singapore.
Managed monthly reports of excess baggage, Refunds, Miscellaneous documents, daily sales report, passenger uplift report.
Liaise with head office to manage/adjust inventory as required.
Fare verification during promotional offers
Singapore Airlines - Reservation Ticketing Agent
cancellation requests.
Weekly reports are prepared on the monthly basis to head office. Kingfisher Airlines – Guest Service Agent- FTE/ Guest Relation executive August 2009 to August 2012
COE- Center of Excellence
Airport operations [Domestic & International] -Handled reservations and ticketing, Check-In process, Baggage makeup area, Boarding gate, Ramp, Arrivals.
Assist VIP & VVIP passengers
Air Deccan – Customer Service Agent.
August 2007 to August 2009
Airport operations [Domestic & International] -Handled reservations and ticketing, Check-In process, Baggage makeup area, Boarding gate, Ramp, Arrivals.
Assist VIP & VVIP passengers
Vertex Consultancy, HR Placement & Training Solutions. September-2006 to August 2007
Worked as HR counsellor and recruiter
Partnered with hiring manager to determine staffing needs
Search resume database for most fit candidates
Schedule appointments to interview and screen various candidates.
Present qualified candidates to clients, schedule interviews and close position.
Preparing candidates for interview and giving personality development, V&A training for freshers
Maintained candidate’s database
Recommended appropriate changes based on local market activities. EDUCATIONAL QUALIFICATIONS.
BBA- Bachelor of Business Administration- Madras University 2009-2012 Diploma in Frank Finn Institute of Air hostess training academy 2005-2006 on administrative procedures, company policies and
.
PERSONAL PROFILES.
Father’s Name: J.M. Manohar
D.O.B: 19/May/1987
Marital Status: Married
Languages known Tamil & English (R&W)
Nationality: Indian
Hobbies: Cooking & spending time with family
DECLARATION.
I solemnly declare that the above information is correct to the best of my knowledge and belief.
Date:
Place: Chennai M. Virgin Priyasharshini.
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