Customer Service Representative (Remote CSR Call Center).
Resume:
JANET FRIEDMAN
*** ****** **** **., ****** Park, Fl., 32181 386-***-****
EDUCATION
Transcripts available upon request
Master of Arts in Behavioral Science
Thesis: The Bully Victim Dynamo and School Conflict California State University Dominguez Hills
Master of Science in Business Administration
Thesis: Comparative Analysis of the United States and Japan’s Economic and Trade Strategies in Developing and Sustaining Global Markets. Pacific Western University
Bachelor of Science in Business Administration
Thesis: Real Estate Appraisal Standards and Practices: An Analysis of the Current and Historic Assessment Methodologies used in Determining both Present and Future Market Values.
Pacific Western University
Licenses
The California Basic Educational Skills Test (CBEST) August 9, 1997 California Real Estate Appraisal Provisional License- No-APO14210 California Real Estate Sales License – No-01165
Computer-Windows, Word, Power Point, Statistical Software/SPSS, Internet JANET FRIEDMAN
108 Taylor Fury Rd., Pomona Park, Fl., 32181 386-***-**** Employment
2017-2022
Manager
Managed a child care center that provided full time and after school care for children. The Learning Center Child Care
108 Taylor Fury Rd., Pomona Park, FL. 32181
2005-2016
Clinical Director
Clinical Director of a Behavioral agency working with children with a diagnosis of Autism, Pervasive Developmental Disorder, Developmental Delay, SED, and other conditions, ages 3-18. Wrote, developed, and supervised the implementation of a Behavioral Intervention Plan for each client. Trained and supervised Case Managers and Direct Service Providers.
Utilized positive reinforcement therapeutic approaches such as Floor Time, Pivotal Response Training, Discrete Trial Training, and other strategies. All Children Behavioral Educational Social Therapies 16613 Camas Canyon Ave, Las Vegas, NV., 89130
140 South Harper Avenue, Los Angeles, CA., 90048
JANET FRIEDMAN
108 Taylor Fury Rd., Pomona Park, Fl., 32181 386-***-**** 2002–2004
Clinical Director
Clinical Director of an agency certified by the California State Department of Education and contracted with the Los Angeles Unified School System (LAUSD), working with children with a diagnosis of Autism, Pervasive Developmental Disorder, Developmental Delay, SED and other conditions ages 3-18. Wrote, developed, and supervised the implementation of a Behavioral Intervention Plan for each client. Trained and supervised Case Managers, Direct Service Providers, and LAUSD personnel.
Utilized positive reinforcement therapeutic approaches such as Floor Time, Pivotal Response Training, Discrete Trial Training, and other strategies. Participated in the development of each client’s Individualized Educational Plan. Worked with parents, teachers, school and district personnel, and other service providers.
Intensive Behavior Intervention Consultants
608 Meyer Lane, Suite 204B
Redondo Beach, California, 90278
Patricia Robison Director, 310-***-****
1998-2001
Customer Service and Sales
Spoke with business owners throughout the United States, discussing and diagnosing their telecommunications needs, and offering them personalized telecommunication packages that benefited their businesses.
Affinity Network
3660 Wilshire Blvd., Los Angeles, CA., 90010
JANET FRIEDMAN
108 Taylor Fury Rd., Pomona Park, Fl., 32181 386-***-**** 1996-1998
Elementary School Teacher
Taught third grade and used creative writing to strengthen English language skills. Taught after school classes in reading (K-3) and math (K-5). Directed the substitute teacher program.
Wilshire Elementary School,
(Formerly Hankook Elementary School)
4900 Wilshire Blvd., Los Angeles, CA. 90010
1986 -1995
School Director
Directed a preschool facility.
Created a nurturing academic environment to support positive learning development in children.
Reliable Child Care
140 South Harper Ave., Los Angeles, California 90048 323-***-**** 1979 1985
Sales Manager
Directed the daily operations of a company that sold and/or leased video arcade equipment to businesses. Can furnish the name and telephone number of one of Space Investments video arcade equipment suppliers. Space Investments
16613 Bassett Street, Van Nuys, CA., 91406
Business is no longer in operation
1976-1978
Respiratory Therapist
Administered medications and other respiratory treatments to patients, both pediatric and adult. Did EKG, drew arterial blood, and did blood gas/pulmonary function analysis.
Health Facilities Services
455 E. Ocean Blvd. Long Beach, California (Registry). Cedars Sinai Hospital 8700 Beverly Blvd. Los Angeles, California. Respiratory Department 310-***-****, ext. 6175/Department Supervisor is Julie Webster.
St. Vincent Hospital 2131 W. Third Street, Los Angeles, California, 323-***-****
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