Customer Service Delivery Driver Hospitality

ZR Zoi Rivard

Terre Haute, IN ***** 812-***-**** ********@*****.***

PROFESSIONAL

SUMMARY

Enthusiastic Job Title eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of Task and training in Skill. Motivated to learn, grow and excel in Industry. Dedicated Industry professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

SKILLS Cashier (5 years)

Customer Service (7 years)

Cash handling

Food Service

Cleaning Experience

Sales

Laundry

Hotel experience

Hospitality

Door-to-door

Driving

Delivery Driver Experience

Load & Unload

Driver's License

Assessments

Customer Service Skills — Highly

Proficient

Measures a candidate's skill in

evaluating approaches to

customer service & satisfaction.

Full results: Highly Proficient

Verbal Communication —

Proficient

Measures a candidate's ability to

effectively convey information

when speaking.

Full results:

Proficient

Front Desk Agent (Hotel) —

Proficient

May 2020

Selecting hotel rooms based on

verbal requests and identifying

errors in hotel data

Full results: Proficient

Work Style: Reliability — Expert

Tendency to be dependable and

come to work

Full results: Expert

Work style: Reliability — Expert

June 2022

Tendency to be reliable,

dependable, and act with integrity

at work

Customer service — Proficient

Identifying and resolving common

customer issues

Cleaner fit — Highly Proficient

Measures the traits that are

important for successful cleaners

Indeed Assessments provides

skills tests that are not indicative

of a license or certification, or

continued

Time Management

Cash Drawer Operations

Teamwork and Collaboration

Managing Orders and Deliveries

Payment Processing

Taking and Preparing Orders

WORK HISTORY DELIVERY DRIVER 08/2021 to CURRENT

DoorDash Terre Haute, IN

Deliver orders on time, keep customers happy

Completed on-time deliveries by choosing best and most efficient routes. Operated vehicle safely in highly congested areas with no traffic violations. Completed rush deliveries on tight timetables to satisfy customer needs. Delivered packages to customer doorsteps and business offices. Communicated customer complaints, requests and feedback to company management for swift resolution.

Contacted customers prior to delivery to confirm and coordinate delivery times.

DELIVERY DRIVER 11/2021 to CURRENT

Delivery Drivers Terre Haute, IN

Completed on-time deliveries by choosing best and most efficient routes. Operated vehicle safely in highly congested areas with no traffic violations. Completed rush deliveries on tight timetables to satisfy customer needs. Delivered packages to customer doorsteps and business offices. Communicated customer complaints, requests and feedback to company management for swift resolution.

Contacted customers prior to delivery to confirm and coordinate delivery times.

HOUSEKEEPING AND LAUNDRY ATTENDANT 08/2012 to 10/2022 La Quinta Inn & Suites In West Terre Haute, IN

Completed pre-cleaning duties by setting up cleaning carts with fresh linens, cleaning supplies and requested guest supplies. Replaced used towels and other bathroom amenities such as shampoo, paper towels and soap.

Used chemicals by following safety protocols and procedures to avoid burns and injuries.

Hand-dusted and wiped down office furniture, fixtures and window sills to keep areas clean and comfortable.

Restocked room supplies such as facial tissues for personal touch with every job.

Operated wet-vacuums, buffing machines, vacuums and upholstery cleaners to clean rugs, carpets and upholstered furniture. LAUNDRY WORKER 01/2019 to 10/2022

Courtesy Cleaners Terre Haute, IN

Professional dry cleaning

Taking payment

Washing clothes

Cleaning

Cash drawer closer

Ran laundry machines and paid attention to timing, detergent amount and heat adjustments.

Maintained safety practices at all times to protect personnel and laundry loads.

Collected soiled linens and clothing and pretreated stains. Applied chemicals, sanitizers and powders safely and correctly. Operated laundry equipment and loaded machines, paying careful attention to capacity restrictions.

Set up wash and dry cycles with appropriate settings such as spin speed, temperature and cleaning agents.

CUSTOMER SERVICE 02/2016 to 01/2019

Dollar General West Terre Haute, IN

Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.

Investigated and resolved customer inquiries and complaints quickly. Recommended products to customers, thoroughly explaining details. Responded proactively and positively to rapid change. Delivered prompt service to prioritize customer needs. Maintained up-to-date knowledge of product and service changes. Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions. CASHIER/CUSTOMER SERVICE 05/2015 to 09/2017

IGA West Terre Haute, IN

Resolved customer complaints and maintained clean and tidy checkout area.

Enabled customers to feel welcomed, important and appreciated by answering questions about products sold throughout store. Maintained customer satisfaction with quick and professional handling of product returns.

Handled approximately daily credit and cash transactions for customers with accuracy and speed.

Counted money in drawers at beginning and end of each shift. Maintained reports of transactions and greeted customers when entering and leaving establishment.

Processed accurate and efficient sales and return transactions to facilitate customer satisfaction.

SANDWICH ARTIST 11/2014 to 11/2016

Subway West Terre Haute, IN

Cook, prepare food, make orders, cashier, customer service Assisted customers in choosing menu items by providing food complementing information.

Organized freezers, refrigerators and storage rooms by receiving, recording and moving food and beverage supplies and products. Kept kitchen, counter and dining areas cleaned and sanitized. Accurately operated cash register to process customer payments. Prepared recipe ingredients by washing, peeling, cutting and measuring. LOT CREW MEMBER 01/2016 to 01/2017

D&h Auto Repair Terre Haute, IN

Clean lot, wipe down cars, do what supervisor needed done. Responded to customer requests efficiently and with knowledgeable assistance.

Moved cars around lot to increase space efficiency. Parked and retrieved cars according to customer needs. Removed safety hazards, soiled items and trash from customer areas. EDUCATION Diploma 2014

West Vigo High School, West Terre Haute, IN

Willing to relocate: Anywhere

ADDITIONAL

INFORMATION

Willing to relocate: Anywhere, Authorized to work in the US for any employer

Contact this candidate