Customer Service Representative

Summary

Skills

Experience

Katina Mann

Cell: 442-***-****

**********@*****.***

Excellent customer service skills and compassion for any and all clients/customers/patients and deep sense of people's needs and the heart to seek all means to deliver and provide for them. Believe in always putting the customer first and also following all protocols and company standards at the same time.

Supervisory experience

Supervisory abilities

Run a cash register

Count money drawer

Record in and out cash flow and

accounts receivable

Take over tasks with few instructions

Excellent driving record

Ability to drive a manual transmission

No accidents

No tickets

Valid driver's licence

Follow directions

Basic nursing skills for in home caregiving

Able to adapt to almost any environment

Vitals

Administer pills/meds

Chores

Attend to most personal needs, bathing,

Bedding, dressing, hygiene

Basic computer skills

Store audits

Documentation skills

Contract writing

Market trend understanding

October 2019 to

November 2019

Postmates/ Doordash

Victorville, CA

Driver/Courier

Delivered goods and services to customers on time and in excellent condition. July 2019 to

July 2019

Skiles Transportation

Victorville, CA

Driver/Chaser/Vehicle Transporter

Maintained optimal safety by adapting driving to match current traffic conditions and applying defensive strategies to avoid accidents.

Performed activities on time while maintaining regular attendance and punctuality to support scheduling and work coverage.

Logged daily mileage, gas and other data in [Software] to keep management informed of field activities.

Planned optimal routes to minimize delays and maximize time efficiency. Checked vehicle after each shift for any damage and made sure it was properly cleaned and maintained.

January 2000 to

June 2011

AAA Jewelry & Loan

Riverside, CA

Pawn Broker/Customer Service/frontend Assistant

Recorded details of each loan or sale transaction, including model number, brand and customer contact information.

Counted inventory every [Timeframe] and produced reports for management detailing such information.

Delivered immediate, friendly and knowledgeable service to customers seeking to bring in or purchase merchandise.

Recommended store merchandise to fit customers' unique shopping needs and budgets. Education and Training

Appraised items, including jewelry, firearms and [Type] to determine product value and authenticity.

Evaluated customer merchandise to make purchasing decisions for store. Checked identification for every individual bringing in merchandise and verified against police stolen item database.

Explained store policies and procedures to customers and responded to questions about loan terms.

Researched electronics and other items online to identify market value. Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations. Completed thorough opening, closing and shift change functions to maintain operational standards each day.

July 1996 to

November 1998

Food Lion Grocers

Asheboro, NC

Frontend Nightshift Assistant Supervisor

Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.

Initiated inventory control measures to manage and replenish stock, maintain costs and meet customer demands

Maintained positive work ethic and commitment to providing excellent service to improve operations efficiency and customer satisfaction.

Provided leadership and direction for employees, supervising activities to drive productivity and efficiency.

Enforced company policies and procedures to strengthen operational standards across departments.

June 1995 to

July 1996

Asset Express Printing

Greensboro, NC

Customer Service Representative

Addressed customer service inquiries quickly and accurately. Delivered high level of service and support to each customer, paving way for future business opportunities.

Assisted approximately 25-30 customers each day with printing and copying questions. Greeted customers to facilitate services, determine service needs and accurately input orders into electronic systems.

Allied American University

Laguna Hills, CA

Medical Administration Assistant Some College (No Degree)

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