Data Entry Sales Associate

Ndaliaku Elvis- Obukowho

Houston, TX ***** • 832-***-**** • *********@*****.***

Education

Bachelor of Science: Music Production

Full Sail University - Orlando, FL

High School Diploma

Hallel College

Professional Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Skills

Upselling Products and Services

Calm and Professional Under Pressure

Courteous with Strong Service Mindset

Building Customer Trust and Loyalty

Customer Data Confidentiality

Call Documentation

Data Entry and Maintenance

POS Systems and Ordering Platforms

Skilled in Microsoft Office

Excellent Attention to Detail

Patient and Empathetic

Multitasking and Prioritization

Work History

Customer Service Representative, 10/2021 to Current Maximus – Houston, TX

Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Answered customer telephone calls promptly to avoid on-hold wait times. Assisted customer in enrolling to stand alone dental plan and private health insurance Escalated claim to the proper department for further resolution Enrolled consumer to Medicaid and interpreted the policy to determine medicaid eligibility for families, children, aged and disabled consumer.

Sales Associate, 02/2021 to 08/2021

Walmart – Houston, TX

Prepared Merchandise for sales floor by pricing or tagging Provided positive first impressions to welcome existing, new and potential customers. Helped customers locate products and checked store system for merchandise at other sites. Increased sales by offering advice on purchases and promoting additional products Boosted sales by conferring with customers to evaluate purchase requirements and recommend best-fit company offerings.

Barista, 09/2019 to 05/2020

Starbucks – Houston, TX

Pleasantly interacted with customers during hectic periods to promote fun, positive environment.

Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.

Elevated customer loyalty by using strong communication abilities to resolve customer problems.

Controlled line and crowd with quick, efficient service. Recommended products based on solid understanding of individual customer needs and preferences.

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