Service Representative Customer

HEATHER STEWART

*****************@*****.*** 936-***-****

Nacogdoches, TX 75961

PROFESSIONAL SUMMARY

Motivated customer service representative with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

SKILLS

• Bathroom Servicing

• Special Requests and

Substitutions

• Order Accuracy and

Delivery

• High-Volume Dining

• Menu Memorization and

Presentation

• Able to Lift 30 Pounds

• Warm and Friendly

• Cool Under Pressure

• Transactions and Cash

Handling

• Food and Beverage Service

• Dining Room Cleaning and

Upkeep

• Specials Promotion and

Upselling

• Customer Service and

Rapport

• Team Player

• Dining Area Maintenance

• Hospitality Service

Expertise

• Table Setting Arrangements

• Table Bussing

• Stocking and Replenishing

• Natural Leadership

• Server Improvements

• Price Memorization

• Guest Seating Arrangements

• Waiting Tables

• Guest Satisfaction

• Taking Reservations

• Guest Inquiries

• Daily Specials

Memorization

• Billing and Payment

Processing

• Greeting and Seating Guests

• Check Payment Processing

• Cash Register Operations

• Food Preparation and Safety

• To-Go Order Preparation

• Server Consolidation

• Operational Efficiency and

Safety

• Phone Inquiries

• Condiment Refilling

PROFESSIONAL EXPERIENCE

Server Denny's - Nacogdoches, TX04/2016 - 11/2020

• Cultivated warm relationships with regular customers.

• Worked with POS system to place orders, manage bills and handle complimentary items.

• Explained menu items and suggested appropriate options for food allergy concerns.

• Bussed and reset tables to keep dining room and work areas clean.

• Kept register accurate through correct billing, payment processing and cash management practices.

• Used slow periods to restock supplies, ice, trays and delivery bags.

• Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods.

• Increased sales significantly by upselling higher-end products to customers.

• Noted special patron requests and followed up with kitchen to confirm delivery.

• Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.

• Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.

• Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.

• Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.

• Answered customers' questions, recommended items and recorded order information.

• Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.

• Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.

• Quickly and clearly communicated dining orders to kitchen staff, directing attention to special requests or dietary restrictions.

• Printed dining checks with total due, collected payment and offered receipts to complete transactions.

Customer Service Representative

Gateway - Nacogdoches, Texas05/2020 - 07/2020

• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

• Answered customer telephone calls promptly to avoid on-hold wait times.

• Answered constant flow of customer calls with minimal wait times.

• Offered advice and assistance to customers, paying attention to special needs or wants.

• Responded to customer requests for products, services and company information.

• Collected customer feedback and made process changes to exceed customer satisfaction goals.

• Developed community reputation through commitment to customer satisfaction and strong client relationships.

• Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.

• Provided ongoing guest service.

Caregiver Jordan Homehealth - Nacogdoches08/2019 - 09/2019

• Assisted with dressing guidance, grooming, meal preparation and medication reminders.

• Assisted clients with daily living needs to maintain self-esteem and general wellness.

• Built strong relationships with clients to deliver emotional support and companionship.

• Cleaned house, ran errands, managed laundry and completed weekly grocery shopping.

• Engaged patients in meaningful conversation, socialization and activity while providing personal care assistance.

• Provided safe mobility support to help patients move around personal and public spaces.

• Entertained, conversed and read aloud to keep patients mentally alert. Retail Sales Associate Belk - Nacogdoches, TX09/2011 - 01/2012 Greeted customers and helped with product questions, selections and purchases.

• Helped customers complete purchases, locate items and join reward programs.

• Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.

• Maintained clean sales floor and straightened and faced merchandise.

• Stocked merchandise, clearly labeling items, and arranging according to size or color.

• Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.

• Organized store merchandise racks and displays to promote and maintain visually appealing environments.

• Offered each customer top-notch, personal service to boost sales and customer satisfaction.

• Answered questions about store policies and addressed customer concerns.

• Informed customers of current store promotions to encourage additional sales purchases.

• Balanced and organized cash register by handling cash, counting change and storing coupons.

• Issued receipts and processed refunds, credits or exchanges.

• Worked closely with shift manager to solve problems and handle customer concerns.

• Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.

• Opened and closed store independently and prepared nightly bank drop for manager. EDUCATION

Angelina College – Lufkin

No Degree: Basics

Conway High School- Conway, AR

10/2007GED

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