Administrative Officer Call Center
Resume:
A B O U T M E
MIRA ITANI
FRONT OFFICE - ADMINISTRATION
OBJECTIVE
Seeking a mid-range position in front office or administration where I can actively invest my skills and work expertise in order to develop and enhance your business to the best of my abilities.
EXPERIENCE
CALL CENTER / SPECIAL SERVICES AGENT
2017 – 2021
Processed incoming phone calls and service requests by travelers in the call center of Middle East Airlines (MEA) – leading airline operator in Lebanon – and handled various other office administration responsibilities such as record keeping and filing. FRONT OFFICE / ADMINISTRATIVE OFFICER
2010 - 2015
Handled front office tasks and responsibilities and as an administrative officer for MAMILAYA – a fashion, beauty and clothing outlet – handling various related responsibilities for this company and dealing directly with visitors and clients to meet their needs and expectations.
RECEPTIONIST / ADMINISTRATIVE ASSISTANT
2004 - 2009
Was responsible to manage all administrative-related tasks and duties at Itani Medical Lab (IML), such as filing, documentation, communication, front-office responsibilities such as welcoming and orienting visitors / clients.
SKILLS
Honest. Responsible. Diligent.
Positive. Resourceful.
These words describe my
attitude and character and
what I can contribute to your
company.
Fluent in English, French &
Arabic languages.
C O N T A C T
********@*******.***
www.linkedin.com
Sherwood, OR
E D U C A T I O N
LEBANESE AMERICAN
UNIVERSITY (LAU)
BA in Business
Management
(Incomplete)
2003
EAST WOOD COLLEGE
High School Degree
2000
Windows / MS Office
Administration
Front Office / Call Handling
Reception / Orientation
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