Customer Service Remote

SHAUNTAE HENDERSON

Goose Creek, SC. · 843-***-****

*******************@*****.*** · https//www.linkedin.com/in/Shauntae-henderson-63182a69

Experienced results-driven Customer Service and Sales Representative seeking a position to harness my knowledge of business management, coaching, critical thinking, problem-solving, hospitality, and exceptional customer service.

Experience

Remote customer service, iQOR

11/2021 – present

Initiating outbound phone calls to existing TruGreen customers and upselling additional services for upcoming season. Exceed KPI’s and weekly sales goals. Handled a range of customers utilizing different services. Consistently in the top ten for stats and meeting metrics consistently. Generated over 10,000 in revenue for the company in the last quarter of 2021.

Remote customer service, SITEL

06/2021 -10/2021

Effectively drive customer service through voice, email, and chat for our Starbucks campaign. Top customer satisfaction scores and aided Starbucks employees via phone and chat to resolve issues efficiently. Temporary campaign ended in October.

peer /student coach

2019-2021

Leveraging my extensive professional and writing skills to assist students and Professors with writing assignments and Marketing plans for BUS400 classes, HIS105, and MKT402. Increasing student averages by whole letter grades.

2008 – 2018

Reservations Specialist, IHG

Responsible for ensuring that guests of our hotels have a pleasant experience by booking hotel rooms at any IHG brand globally while providing world-class customer service. I was awarded Sales and Service Recognition 2010-2018.

2000 – 2006

quality assurance/team Manager, SITEL Corp

Effectively managed 13 –16 employees and taught training and improvement classes concerning customer service policies and service standards. Responsible for cost control management, including scheduling and some payroll processes. Efficiently resolved a wide variety of customer service issues quickly and efficiently and acted a business liaison between SITEL and AMEX.

Education

2021

Bachelor of Business ADMINISTRATION, strayer university 2019-2021

Completed BBA in 2020 with an emphasis in Marketing maintained a GPA between 3.9-4.0 throughout all courses resulting in honors distinction.

2004

Associate of ARTS in marketing management, savannah technical college2002-2004

Completed degree in Marketing Management with a GPA of 3.67 (honors distinction)

Skills

●Sales and Service

●Critical thinking

●Marketing

●Business analytics

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