Service Delivery Scrum Master

Syed Jafar

832-***-**** **********@*****.*** https://www.linkedin.com/in/syed-jafar-6749408/

Operation Management Executive

Strategic Direction Global Operations Organizational Innovation & Growth Risk Mitigation

Professional Profile

Transformational leader and strategist with diverse comprehensive experience analyzing operations and driving innovative business operational strategies while utilizing technical integrations that produce optimal business results. Skillful in streamlining policies and procedures to eliminate redundancies, reduce expenses, and improve operational production. Proficient in delivering advanced solutions, team leadership, client services, and strategic planning within leading organizations. Effectively rises above challenges to achieve revenue growth, restructure at-risk operations, set business metrics, and drive winning strategies. Demonstrated ability to motivate cohesive teams that achieve transformational results. Influential advisor successfully directing support services operations; including the ability to meet deadlines and handle diverse tasks simultaneously using prioritization and delegation. A dynamic communicator and motivator with the ability to simplify technical verbiage for diverse audiences to understand. Proven skills in building coalitions, resource management, financial development, budgeting, and staff development. Excellent communication, presentation and relationship management skills including extensive experience of stakeholder engagement, capable of influencing across a matrix organization.

Exemplary ability to create short- and long-term organizational plans and technical roadmaps, set clear priorities and manage operational budgets with foundational understanding of a broad range of support functions.

Directed large-scale projects, leveraging best practice philosophies and process control development and operational normalization.

Areas of Expertise

Strategic Planning – Change Management – Service Delivery Strategies – P&L – Business Operations – Consultative Services

Program/Project Management – Quality Assurance – Policy Development – Financial Management – Process Optimization – Client Relations

Revenue Generation – Training & Development – Regulatory Compliance – Technical Integrations – KPI Management

Contract Negotiations – Effective Presentations – Cost Saving Initiatives – Analysis & Reporting – Risk Mitigation

Professional Experience

Perficient 2014 to 2022

General Manager

Provided strategic oversight of Perficient Vision’s $15M P&L through budget management, delivery service management, people management, marketing strategies, client management, process optimization, and technology implementations to ensure effective achievement of goals. Established and maintained operating standards, and total quality management while maintaining a current level of knowledge industry-related market trends and compliance standards to ensure a cohesive structure within the organization. Developed and implemented processes and procedures and identify gaps and improvements to ensure the efficient running and compliance of business operations. Developed and continuously monitored key performance metrics to maintain competitive positioning. Collaborated on high-level strategizing with Account Executives, policy development, process improvement, and budgeting while analyzing a full range of business concerns, needs, and requirements to identify and recommended processes, products, and solutions to meet objectives. Continually evaluate marketplace trends and evolve the strategic solutions and services provided by the local business.

Notable Contributions:

Spearheaded the establishment of the PMO for the Houston market and achieved record YOY growth in Topline Revenue including 36% in 2020 and 15% in 2021.

Recognized as one of the top-ranking for BU-Employee Satisfaction and received the Houston Chronicle 2021 Top Workplace Award winner.

Created an atmosphere recognizing the strengths and capabilities of personnel through implementing growth opportunities that support team morale.

Cultivated mutually beneficial partnerships, built, and sustained trusted relationships with clients, executives, key influencers, and stakeholders.

Catapult Systems 2008 to 2014

Director of Service Delivery

Oversaw the development of strategic plans, annual operating plans and budgets, capacity plans, and quarterly financial forecasts while working with the broader management team to meet all Catapult Systems organizational objectives. Established and implemented organizational design that drove client results through administrative and operations support. Directed activities related to customer requirements, budget challenges, human resource needs and plans for new business development within assigned area. Led multiple teams of technical experts toward a shared objective specifically, to proactively design, implement and maintain secure retirement plans from a document management, testing, and compliance support perspective. Cooperated with account executives to properly qualify the opportunity and assigned pre-sales support engineer. Managed the development and review of Statement of Work and Deal Sheet.

Syed Jafar **********@*****.*** Page 2

Director of Service Delivery continued.

Notable Contributions:

Displayed thought leadership in training and educating both internal staff and external distributors on all aspects of tools implementation strategies.

Analyzed business and logistic processes and identify areas for procedural improvement and cost savings.

Served as primary contact managing communications and deliverables for all projects and escalations.

Previous Professional Experience

Manager of New Product Development – SunGard iWORKS

Mentored and trained the development team to utilize best practices using the .NET Framework and Oracle database.

Directed and managed a development team of 15 direct reports inclusive of offshore resources.

Designed and implemented Service Oriented Architecture for the redesign and re-platform of the Group Benefits Administration System.

oThis is used by insurance companies and third-party administrators to manage health insurance benefits and claims processing. The application is a smart client Microsoft Windows user interface that communicates via web services to the Oracle database and business services.

Product Manager/Technical Lead – INTERMAT Inc.

Responsible for development and maintenance of Intermat suite of cataloging software used by major companies such as Bayer Corporation, Calpine, Anheuser Busch, Ontario Power, and various others with aggregate sales in the millions of dollars, enabling companies to effectively catalog, research and identify inventory items quickly and more reliably.

Senior System Analyst – Landata Systems

Served as Project Lead for Title Insurance software, Aim for Windows, rated as one of the best software in the Title insurance Industry.

Designed a complete Closing package to integrate with Aim for Windows written in Visual Basic for Application.

Senior Consultant – Pappas Restaurant Management Inc.

Developed and designed software packages for all business requirements ranging from Accounting and Human Resources.

Provided technical support for a Point of Sales software at all restaurant sites.

certification

Certified Scrum Master, Scrum Alliance (CSM), Scrum Alliance

Education

Bachelor of Business Administration, Management Information Systems, University of Houston

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