Insurance Manager Customer Service

HAMILTON M. DAWES

PROFILE

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Finance and ln,urance director with more than 20 years of experience II en acoounllng afld s.oll!I apedall,t focu1ed oo protecting dealer prlncipar, incoflle Eamod an Impeccable reputation as a resul\1-orienled turnaround expert, lmplementlng met1culout records of dally, weekly, monthly, and annual productioo, while achieving lmprovttd revenuH and greater profltablllty

Areas of expertlMJ Include locating lenders, eelllng paper to the lowest cost. balancing new Qnd uted car ec1l0s, promoting extended service contract, and after-market producta, achieving tnleretl reserves, forecasting goals, developing and managing budgets. recruiting and hiring t laff, revamping operations, Implementing policies and procedures, and developing synergy throughout an OJ)l!ratlons Placed a heavy emphasis on honesty and Integrity throughout the cu1tomer service rela~on1hip management process and achieved high CSI ratings.

Computer skills include Microsoft Office (Wo,d, Excel, PowerPolnt, and Outlook), Reynold• & Reynolds, UCS, ADP, DealerTrack, and a customized lnflnlU database system. EXPERIENCE

Finance and Insurance Manager- Northslde Lexus 2015 to 2022 Finance and Insurance Manager - West Houston lnfinlU 2014 lo 2015 Helped lo Implement progressive programs to generate higher levels of income from the sale of more F&l products.

Improved funding process by increasing the amount of e-contractlng In the Oepl Maintained high level of integrity and customer satisfaction scores which in tum created more revenue for the dealership.

Helped to get approvals thru lender, and then contract those approvals on a daily basis with the presentation of products to enhance the aistomers ownership experience. Finance and Insurance Manager (Clear Lake lnfiniti and Southwest lnflnltl)

(Fred Hus Auto Group) 200*-**-****

Brought Into the Clear lake lnfiniti location during its inception to build a finance department In a new location. Once built, we had to hit the ground running.

• Implemented programs with an sales personnel and manufacturers lo generate income revenues on a daily and monthly basis.

Helped to move the slore from 125" place to 2511 place in revenue and volume. Transferred to Southwest lnfiniti to help increase overall finance revenue and to move the PRU from

$600 per unit to today's standard of $1300 per unit. Achieved revenue goals year after year from $100,000 per month to over $350,000 per month. Increased aftermar1<:et product awareness & sales to affect overall revenue. Acquired different lenders for additional revenue streams. Improved the process of paperwork to a more efficient level bye-contracting. Brought the level of the finance department to within the top ten in the country for lnfiniti. Finance and Insurance Director-West Houston lnfinitl 1998 lo 2003 and 1992 to 1993 Maintain sole responslbility for all finance and insurance operations. Oversee the finance and insurance activities of 6 pre-owned and 5 new sales representatives. Report to the general manager and dealer principal. Communicate with representatives from lnfiniti, Chase Manhattan Bank, and an assortment of other lenders. Utilize OealerTrack, an eCommerce financing service. .

• Established a strong finance and insurance department from 1992 lo 1993, achieving a dramatic increase of PRU.

Recruited back in 1998 and complelely revamped a very unproductive operation, implementing standards and guidelines, and putting lhe focus back on sales not just leasing. Achieved a 172% increase in revenue, which was 110% of plan. HAMILTON M. DAWES

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ExPERIENCE (continued)

Recognized as #1 Finance Oiredor in lhe Southwest Region, comprised of 20 lnfiniti dealerships in 7 states.

Selected lo test and implement DealerTrack, an eCommerce-based financing service, obtaining lower interest rates for aistomers, and allowing dealership to achieve more profitability by producing high PRU for new and used vehides.

Finance and Insurance Director - David McDavld 1994 lo 1998 Recruited lo reorganize and revamp the finance and Insurance activities at the Gulf Freeway Nissan slore. Reported to operations manager.

Created and implemented the use of activity reports, which eventually was incorporated into the sales department as well, with a growth potential of 20% to 30% in income stream revenues. Grew the PRU to a 162% to 175% increase.

Asked to develop similar departments at all 6 David McOavid locations. Wor1<:ed the slores. held meetings, hired and trained new finance managers, and created a mlaomanaged program with an emphasis on activity reports lo drtve accountabilily and improve production - achieved as much as a twofold increase in PRU and revenues. Finance and Insurance Director- Intercontinental BMW and Mercedes . 1992 Recruited by the dealer principal and general manager to help organize finance and Insurance adMtles at two of their locations. Reported to the general manager. Supervised a finance contractor who eventually was promoted to finance and insurance director.

• Developed guidelines to provide direction in growing PRU and revenues. Finance and Insurance Director - Westside Nissan I Westside Lexus 1989 to 1992 Brought onboard by president of Westside Lexus and officer of Gulf Stales Toyota to build the finance and Insurance department of this Lexus store from ground zero. Contributed to building a program that far exceeded expectations due to high product dema.nd; store achieved rank.Ing as the #1 or #2 Lexus Franchise in the Nation.

• Asked to troubleshoot owner's Nissan localion that was in total turmoil, rebuilding the finance and insurance department and doubling the income.

Finance and Insurance Director- Sterling McCall Toyota 1987 lo 1989 Hired to manage all finance and insurance activities at the Southwest Freeway location and to take level of production upwards. Supervised 4 finance contractors ·and a secretary. Wor1<:ed with sales and finance managers to improve customer service. Implemented several strategies to improve income production. Grew income levels by 300%, from $100,000 to $300,000 monthly. Ina-eased PRU by 157%.

Achieved a dramatic change, with more units sold and more revenue per unit Finance and Insurance Director- Star Toyota 1985 to 1987 Contacted when dealership was in the process of being sold, and hired to build a successful finance and insurance operation for a store, which had never had a finance director.

• Spearheaded a growth process that took this league City location from 12ori oul 125 franchises to 1011 Place In Finance and Insurance Revenue and PRU Status.

• Won numerous trips and honors for production.

EDUCATION AND TRAINING

Bachelor of Business Administration Program - Kent State University Training: GMAC, Gulf State Financial Services, First Federated Life Insurance Co., Enterprise Financial, Clint McGee Sales and Finance Training, and lnfiniti Finance launch Training. US Army Vietnam - Bronze Star Recipient

References furnished upon request

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