Customer Service Representative
Resume:
Eileen Jones
**** ********* ****** *********, *********, Florida 33020 • 754-***-**** • *******@*****.***
PROFESSIONAL SUMMARY
Hardworking officer who employs sound judgment and verbal de-escalation tactics to keep order and avoid dangerous situations. Skillfully detects contraband during cell searches. Strong knowledge of crisis intervention and suicide prevention tactics. Correctional Officer committed to maintaining order and enforcing rules and regulations in prison and jail settings. Resilient professional versed in handling difficult inmates and stressful situations. Experienced correction officer[job title] professional with strong leadership and relationship-building skills.
SKILLS
●Firearm operations trained
●Search and seizure procedures
●Criminal law
●Safety and security
●Emergency response
●Crisis intervention training
●File and records management
●Strong interpersonal skills
WORK HISTORY
Customer Service Representative
Teleperformance
●Handle and carefully respond to all customer inquiries
●Provide excellent customer service through active listening
●Work with confidential customer information and treat it sensitively
●Aim to resolve issues on the first call by being proactive
●Appropriately communicate with customers
Bookkeeper/Office Assistant
Tommie B. Butts Enterprises, INC- Fort Lauderdale, FL 10/2018- 11/2020
●Filing source documents for all journal entries recorded.
●Paying accounts on behalf of the company.
●Pull orders from the different websites and fulfill orders for shipping.
●Drop orders off to the post office.
●Taught basic computer skills training.
●Answer phones
Correctional Officer
Miami Dade County - Miami, FL 04/2008 - 10/2017
●Made regular sanitation and maintenance checks of dorms and reported results to appropriate personnel.
●Observed behavior of residents individually and in groups.
●Directed the activities of inmate crews working.
●Conducted routine and emergency head counts.
●Investigated attempted escapes and conducted searches for escaped inmates.
●Prepared, processed and maintained forms, reports, logs, records and activity journals.
●Made rounds at specified intervals and conducted head counts and roll calls.
Program Facilitator
Girl Scouts Of The United States Of America - Fort Lauderdale, FL 01/2007 - 04/2008
●Implemented strategies to increase program effectiveness..
●Developed and recommended policies and procedures for evaluating programs.
●Interviewed and recommended team members for hire.
●Assessed current trends to assist with decision making.
Home Health Aide
A Company Care - Tamarac, Florida 01/2006 - 04/2008
●Developed rapport with patients to create a safe and trusting environment for care.
●Supervised daily activities and provided assistance when needed.
●Maintained a clean, safe and well-organized patient environment.
●Worked to improve and enhance patient lives through effective and compassionate care.
●Transported individuals to medical appointments and other errands.
●Completed entries in log books, journals and care plans to accurately report patient progress.
Team Leader
Motorola - Plantation, FL 01/1991 - 02/2005
●Assessed workloads to meet seasonal fluctuation needs.
●Established open and professional relationships with team members which helped resolve issues and conflicts quickly.
●Implemented new working processes that delivered continued improvements.
●Provided constructive criticism regarding quality assurance on collections team phone calls.
Telephone Operator
Resurgence Communications - Fort Lauderdale, FL 05/1990 - 06/1
●Managed a very high volume of 150 calls per day.
●Documented messages and forwarded to correct individuals.
●Made announcements and emergency calls over the PA system.
●Ensured exceptional customer service with a friendly, professional demeanor.
EDUCATION
High School Diploma
Dillard High School - Fort Lauderdale, FL
Associate of Arts: Home Health Aid
Ruby's Academy For Health Occupations - Fort Lauderdale, FL
Criminal Justice
Miami Dade College - Miami, FL
Job Readiness, Computer Essentials, OSHA 10 For General Industry
Miami Dade College - Miami, FL
OFFICE SKILLS
●Microsoft office
●PowerPoint
●Microsoft Access
●QuickBooks
●BookKeeping
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