Branch Manager Retention Specialist

Celida “Cely” Hinojosa

*** ****** ***

Weslaco, TX 78956

Phone: 956-***-****

E-mail: ************@*****.***

Experience:

Cross Church 12/2019- 10/2022 (Volunteer)

San Benito, TX

Pastoral Care Assistant Director

I assistance any and all that attend Cross Church get simulated and placed them in the area they would like to serve.

I make calls, text or emails to people that are interested in becoming members along with updating the spreadsheets with our guest and possible new members and or current members.

Turn in weekly reports that are asked for by Senior Pastor.

Assist Director to coordinate any and all activities associated with Cross Church and any of the 5 campuses.

Charter Spectrum (10-31-2016 –01-09-2019)

Harlingen, TX

Retention Specialist

Take incoming customers’ calls and provide needed information as requested by consumer. Resolved all customer issues with regards to billing, or any open order as well as product verifying and order entry.

Upsell our core products such as Video, Voice, Internet and Mobile as well as reselling of their current services. Assist customers with payments and maintaining a satisfied customer as well as educating them in the process.

I’m responsible for all Spanish callers and maintaining a retention saves above 70% at all times.

Central Coast Federal Credit Union 2007-2012

Soledad, CA

Branch Manager

I made sure we met our quarterly goals as well as creating a PowerPoint that was implemented for all managers to use as a formula to present our goals and achievements. Open and closed accounts and cross sell our products. Helped create new products and services during our meeting with Vice President.

Processed and Underwrite loans with the capability to make decisions that best fit our criteria and the members as well. Made sure all promotions and handouts where ready to be presented to our members.

Educated our members on credit and how to rebuild it was one of our top priorities.

American Home Mortgage 2006-2007

Salinas, CA

Assistant Branch Manager

Help open the office and hired staff, assisted the new loan officers with loans and products. Visited realtors helped them with any customers that where in need of a mortgage or simply prequalification. Spent time networking and partnering with realtors on marketing and how to create more business.

Countrywide Home Loans 2001-2007

Salinas. CA

Internal Loan Officer

Assisted branch manager in training new hires credit a 30- page binder that was given to all new loan officers and held a 1 hour training every Wednesday to go over dos and don’ts.

Responsible for all mortgage loans that where processed through the company website. Made sure I contacted the customer and sent out paperwork that was needed. Assisted loan processors in underwriting loans helped them collect any information from the customers and loan officers. Received mortgage payments from customers that walked in to the branch and helped answer phones.

Education

1994

Salinas Adult School

I have over 5 years of experience in Clerical Skills, Compiling Reports, Database, Deposits,, Microsoft Excel, Multi-Tasking

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