Support Specialist Customer Service
Resume:
Shelley Freeze
Community Support Specialist Profile
301-***-**** • Frederick, MD
Qualifications
Summary
Dynamic professional with a degree in human services and established capacity to deliver comprehensive support in all situations and environments. Skilled communicator and colleague adept at establishing relationships with internal and external parties. Highly focused and results-oriented while managing multiple priorities, supporting deadline-driven operations, and providing resourceful resolution to daily challenges.
Compassionate Care
Office Administration
Education & Advocacy
Mental & Geriatric Health
HIPAA & Privacy Policies
Conflict Resolution
Case Management
Communication
Collaboration
Career
Experience
Project Administrator
Waterford Consultants LLC, Frederick, MD May 2021 January 2022
Evaluated all information regarding scheduling for technicians including reports, geography, complexity of job to create most cost effective schedule for company. Compiled reports for third party vendor and submitted according to guidelines that were FCC compliant. Consistently prioritized tasks by deadlines to accomplish and meet deadlines for vendor.
Patient Care Companion
Frederick Memorial Hospital, Frederick, MD November 2019 to March 2021
Provided companionship and assisted with coordinating care and services for hospital patients with dementia, Alzheimer’s, and other conditions necessitating continual observation and assistance. Utilized organizational resources to meet patient needs while ensuring safety. Collaborated with cross-functional care teams to address emergent issues and resolve conflicts.
Developed new documentation procedures to maintain patient safety and proper staff communication in collaboration with management team.
Residential Facilitator
Way Station, Frederick, MD 2015 to November 2019
Assisted geriatric and behavioral health clients by coordinating with families, employers, and social service agencies to provide comprehensive support in a residential environment. Facilitated the completion of the activities of daily living, including budgeting, shopping, cooking, chores, and laundry. Identified individual needs and developed and coordinated plans to address issues and concerns and maintain quality of life. Adhered to organizational and regulatory policies and procedures while communicating with clients, families, and service providers.
Introduced system to optimize EBT funding by planning menus prior to shopping, saving money and providing healthy meals for clients with various health issues.
Merchandiser
Kellogg’s, Frederick, MD 2013 to 2015
Provided high level merchandising support to stores by ensuring displays and end caps were merchandised in accordance with organizational standards. Ensured product was ordered, received, prepared, displayed, and rotated, and that the display area was properly cleaned. Collaborated with stakeholders, store management, employees, district managers, and territory account managers to provide customers with high-quality products.
Additional Experience:
District Category Merchandiser, CVS Pharmacy
Office Manager, CVS Pharmacy
Owner, Shelley’s Scrap Shack
Community Involvement
Volunteer
Brook Hill United Methodist Church, Frederick, MD 2009 to Present
Coordinate outreach programs, manage the vacation bible school kitchen, and serve as welcome center coordinator for local church. Oversee purchasing, create volunteer schedule, and aid in development and execution of programs that progress organizational objectives and support the community.
Spearhead fundraising efforts to provide a happy Christmas experience for underserved children.
Director of Vacation Bible School Bazaar Director Church Council Member at Large
Clarksburg United Methodist Church, Clarksburg, MD 2003 to 2007
Facilitated and oversaw church programs and provided training and mentorship to maintain organizational standards. Served on church council to support the continual improvement of the church and to address member needs. Directed special events and fundraisers in support of goals.
Education
Bachelor of Science in Human Services, 2018
Mount Saint Mary’s University
Associate of Science in Pre-Pharmacy
Frederick Community College
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