Mortgage Closer Customer Service
Resume:
Priscilla Rodriguez
**** *. ******** ***. *******, TX 79701 C: 432-***-****
****************@*****.***
Objective : To obtain a position where my knowledge and experience can be utilized as well as enhanced.
Professional Skills
Microsoft Office
Bilingual
Safety procedures knowledge
Microsoft Windows
Answering phones
Works well independently
Customer service
Exceptional organizational skills
Computer Skills
Extremely quick learner
Effective at multi-tasking
Dependable and reliable
Self-motivated
Effective leader
Staff training/development
Meet time sensitive documents
Encompass system
Work History:
09/01/2020-Present
Mortgage Funder- Remote
Alterra Home Loans
Review executed documents to confirm proper execution and send funds to title company. Balance wire with Title companies
Maintain communication with title companies, Loan Originators, Processors, and Third Party Vendors.
Work with all states Dry and wet states
Balance settlement statements
Create a PCCD if necessary
05/01/2017 – 11/01/2019
Mortgage Closer/HMDA Coordinator
HNB Mortgage
Review Closing Disclosures and providing customer with closing disclosure in a timely manner according to TRID regulations.
Communicate with Buyers with questions.
Maintain communication with title companies, Loan Originators, Processors, and Third Party Vendors.
Review executed documents to confirm proper execution and send funds to title company. Resolve funding deficiencies if any and forward correcting information to aid investor in purchasing the loan
Knowledgeable of government and state regulations, investor guidelines, and TRID. Ability to multi-task and the capability of working on numerous different files simultaneously
Prepare documents for closing such as; DOT, Note, etc.
Review Denials and withdraws for accuracy. Make sure every field in HMDA screen is filled out.
Ship files out to investors in a timely matter according to lock expiration.
06/04/2012- 03/2017
Underwriter 10/2015- 03/2017
Processor 06/04/2012-10/2015
Community National Bank- Midland, TX
Duties:
Underwrite loans according to Fannie Mae, FHA, VA, Investors and CNB guidelines.
Underwrite Commercial Loans.
Review Loan Estimates for accuracy before sending out to customer.
Order closing documents from attorney, review for accuracy, and send to Title Company for closing.
Review Closing Disclosures and providing customer with closing disclosure in a timely manner.
Maintain communication with title companies, Loan Originators, Processors, and Third Party Vendors.
Review executed documents to confirm proper execution and send funds to title company.
Resolve funding deficiencies if any and forward correcting information to aid investor in purchasing the loan.
Perform audits to assure department’s compliance to Federal and State regulations as assigned by management to include review of the Loan Estimate.
Order title commitments, appraisals, payoffs and flood certificates.
Verify employment, income, assets and liabilities.
Knowledgeable of government and state regulations, investor guidelines, and TRID.
Ability to multi-task and the capability of working on numerous different files simultaneously.
08/2009-05/2012
Manager
Taco Villa-Midland, TX
Job Description:
Managed up to 13 employees at any given time
Create schedules for 30 plus employees
Order inventory and track inventory
Provide customer service
Open and close restaurant
Processed payroll
05/2008-07/2008
Customer Care Representative
Maximus-Midland, TX 79707
Job Description:
Answer incoming calls using the Cisco System
Assist callers with questions and information on case by case situations
Transfer calls to the right department
Record calls
Document calls
01/2006-08/2006
Cashier
Mr. S Grocery Store- Midland, TX
Job Description:
Assist Customer with groceries out or in store
Check customers out using cash machine
Clean area
Close store
Stock store
Maintained good Customer Service
Education:
Midland College, Midland TX
Professional references
Upon request
Contact this candidate