Security Officer Correctional
Resume:
Daniel Winters
Assumed the duties of security officer
Overland Park, Kansas, United States
**********@*****.***
WORK EXPERIENCE
March 2021-Current
Security Officer
Gardaworld
Kansas City, Kansas, United States
July 2006-Current
Assumed the duties of lead technician
Sprint/Nextel and Ericsson Services
United States
Inc, T-Mobile
• Demonstrates the ability to multitask by handling multiple network events at the same time.
• Troubleshoot hardware and network failures, identified root caused, and resolve in a timely and accurate manner.
• Diagnosed network problems quickly and provided quality service to ensure minimal impact to customers. Takes the extra steps to ensure that customer's needs are fulfilled. Managed event bridges and troubleshooting efforts for network events and customer's troubles.
• Ensured all customer impact entries are clearly documented in each service impacting ticket and updated as necessary.
• Ability to work well with other people in a team-oriented environment and possess excellent oral and communication skills. Has the ability to negotiate and resolve any conflicts in a timely manner.
• Completed numerous online courses including, but not limited to the following- DS3 Overview, NGVN Voice Translations, Sonet Technical Overview, DS1/DS3 Facility Troubleshooting, Voice Fundamentals, Signaling System 7 (SS7) Technical Overview, Spring Ethernet Service Overview, Intellectual Property Network Event Management System (NEMS), Troubleshooting for Technical Support (TSS), National Management Practices, Change Management Tool, Records Compliance Training for Supervisory Personnel, NGVN Trunk Provisioning, Basic Fix Bridge Management and Participation, Introduction to Networking (Thomson 00093).
• Worked with Test Operations in the coordination of multiple 8600 software upgrades. Also coordinated maintenances with switch sites.
• Monitor, troubleshoot, and scheduled maintenance on numerous VOIP network platforms including the following- CS2K, SDM, Session Border Controllers, Lucent Plexus, 8600, Airave I and II.
• Assisted in the training and of newly hired personnel.
• Assumed the duties of lead technician in the absence of the regular lead and performed up to expectations. September 2019-December 2019
Security Officer
Allied Protection Services
Overland Park, Kansas, United States
July 1986-May 2006
Petty Officer 1st Class/E-6
Retired
United States
• Handled conflict between personnel during stressful events.
• Provided leadership to incarcerated personnel while working as a correctional officer.
• Provided guidance and assisted individuals in furthering their career.
• Worked as a correctional counselor helping incarcerated personnel to cope with social and ethical issues.
• Coordinated with outside agencies for the rehabilitation of troubled personnel.
• Provided support/counseling for severely depressed individuals.
• Key player in a team effort of maintaining a phenomenal correctional facility. Petty Officer 2nd Class/E-5
• Managed 35 personnel/direct reports in three work centers.
• Utilized various monitoring applications for trending and analysis of aviation fuel.
• Developed a training program for a division of 120 personnel.
• Maintained composure in a highly stressful environment.
• Managed 24 personnel during highly stressful flight deck operations.
• Participated in qualification boards to qualify personnel for warfare pins.
• Was a volunteer for the Auxiliary Security Force. Petty Officer 3rd Class/E-4
• Ensured accurate communication/details between aviation personnel.
• Performed preventive maintenance on a variety equipment.
• Maintained records and ensured accuracy.
• Ordered and maintained inventory of supplies for division. EDUCATION
-Current
Associate of Arts in Liberal Arts
Saint Leo University
United States
Associate of Arts in Liberal Arts
Saint Leo University
• Liberal Arts
SKILLS
SDM Sonet SS7 T-Carrier DS1 DS3 Networking Spring Ethernet Technical Support VOIP Change Management Progress Lucent Trunk Provisioning Bridges Aviation Operations Maintenance Industrial Machinery Preventive Maintenance Translations Intellectual Property NEMS Inventory Writing incident reports Security patrols Police Training LANGUAGES
English - Intermediate
WORK AUTHORIZATION
I am authorized to work in the following countries:
• United States
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