Support Agent Front Desk

Pamela Kujawa

Executive Assistant

**** *. ********* – Kankakee, Il 60901 Cell: 815-***-**** *******@***.***

Qualifications Summary

lAccomplished, energetic, results-oriented individual with over 20 years of experience performing general procedures with extensive knowledge of Executive, Administrative, and Office Management principles and ethics.

lConsummate professional dedicated to making the lives of busy executives easier. Serves as an effective and reliable gatekeeper through an ever-evolving skill set.

lPrepares well-researched and accurate documents, manages busy calendars, and efficiently handles daily office tasks.

lHas much strength in multi-tasking and efficiently prioritizing given tasks.

Professional Experience

Sales Support Administrator: Coldwell Banker Realty, Bradley, IL. December 1, 2020 – July 9, 2021

As the Sales Support Administrator I was responsible for supporting sales office operations in the local branch office.

Provided support in a variety of ways to our agents, including, but not limited to, training and support on company sales tools, acting as a liaison with our different departments and business partners, general administrative and other customer service duties as assigned.

Essential Job Duties: Administrative Operations: • Complete sales files check lists to ensure all items are submitted; following up according with agents when items missing (if applicable)

• Support Branch Manager with recruiting efforts, including initial or follow up calls to potential recruits, reporting, providing office tours, etc.

• Help maintain physical office space:

• Ensure copiers are stocked and operational • Ensure that proper security steps are taken

• Ensure that all common office space is clean and orderly at all times

• Order supplies

• Provided front desk support with greeting customers, answering phones, and other standard front desk responsibilities Agent Engagement:

• Provide basic support, training and troubleshooting to agents on all company provided tools, websites and systems, including marketing/sales systems.

. • Support Agent Onboarding process. Included but not limited to, OnBase data entry, DORA, Orientation/Tours of the office Office/Company Culture

• Supported the Branch Manager and leadership team on the creation and/or execution of events in the office as well as Regional events (as requested).

• Ensure regional calendar included updates on all office specific events

• Promoted office and regional events on office social media accounts.

` Administrative: Provided general administrative support for the office as needed, along with serving as the back-up to other positions in the office during any absence.

• Able to learn new software programs on a needed basis. Dotloop, Outlook, Word, company web pages, MLS

• Ability to communicate with different audiences to convey message successfully and to change gear quickly to support different customers

• Ability to multi-task, prioritize and be flexible with changing business needs in a team environment as well as manage deadlines and time constraints

. • Customer focused, delivery oriented, good team member

Receptionist/HR Ambassador: Lennar Homes, Jacksonville, FL. September 2006–June 2018

lProvides administrative support to several division presidents, and supports other members of the executive management team.

lMakes travel arrangements for division president and other office executives.

lAssisted division president and controller in negotiations with several trades for office expansion; deadline was met.

lImproved office efficiency by implementing a conference room calendar.

lHR Ambassador; processes all new hires and assists them for portal training.

lAudits confidential payroll sheets to verify time off/vacation day(s).

lPrepares construction permit packages for the field; completed over 500 in 2015, and over 700 in 2017.

lSends out monthly thank you letters for division president & Customer Care Manager.

lMaintains office security system and the issuing of associates office keys/fobs.

lProvides welcoming, organized, stocked, and efficient reception area.

lPurchases and maintains office supplies; careful to adhere to budget.

lPrepares bank deposits and trade checks for accounting department.

lHelped coordinate entire office relocation two separate times with Suddath Movers.

lHelped coordinate the office move of recently purchased Cal-Atlantic Homes with Lennar to make space for new associates moving from Cal-Atlantic to Lennar Jacksonville division, while the Lennar office was being remodeled.

Office Manager: RS Oil Company, Monee, IL. 1993-2004

lSupported President and Vice President with office management duties including the hiring and firing of office staff.

lHandled accounts payable and receivable, prepared bank deposits, controlled inventory, and performed weekly payroll verification.

lPlanned and coordinated business development events, partner retreats, holiday parties and similar events. Assisted in opening several branches throughout the Midwest.

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