Service Representative Customer

Kailin crawford

Customer Service Representative/ General

Cleaner

**** ******** ***

charlotte, Nc 28215

407-***-****

************@*****.***

SKILLS

Customer service.

Complex computer skills

Collections/debt analysis

CPR

Money handling

General cleaner

Security

2 years Call center experience

EXPERIENCE

IH Services, Amazon warehouse- General Cleaner

February 2020- January 2021

● Sanitize stations

● Kept up multiple restrooms clean

● Restock chemicals and organized stations

RGE( Rochester Gas & Electric), - Collections/ General billing Customer Service Representative

November2020 - Present

● handle gas and electric bills for upstate NY and Rochester Ny.

● assist customers with their debt and set up payment arrangements for old and new debt. document fraudulent accounts as well report scam calls.

● handling payments as well.

● handling collections calls

● Accommodate to our client company changes and states changes of state of New York City

Myers ParkHIgh School, 2400 Colony Rd, Charlotte Nc 28209- Diploma

August 2014 - june 2018

Attended Central Piedmont Community college. Years of 2017-2018 for early college.

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