Customer Service Csr

Krystal L. Taylor

**** **** **. ***. *** ● Bossier City, LA 71111

Cell: 318-***-**** ● Email: ******************@*****.*** OBJECTIVE

To obtain a position as a CSR where I can use my communication skills to resolve customer issues while maintaining a positive relationship amongst customer and company

SKILLS & ABILITIES

Critical Thinking Skills ● Communication Skills ● Interpersonal Skills ● Dependable ● Customer Service Skills ● Prioritized ● Detailed-Oriented ● Type 35 wpm ● Time Management

EXPERIENCE

May 2019 – current

Circle K Stores Bossier City, La

Cashier/Shift Leader

● Strong team player

● Friendly personality

● Good with problem solving

● Resolves customer complaints tactfully

January 2011 – June 2004

Bell South Shreveport, LA

Customer Service Operator

● Interrupted busy lines in emergencies. Tested lines and reported faults.

● Trained coworkers on good listening skills, clarity and diction and customer service skills..

● Answered phone in a prompt, efficient and friendly manner.

● Maintained records of calls placed and received. January 2004 – current Fast Tax Shreveport, LA

Tax Paid Preparer

● Maintained positive relationships with clients, handled daily phone calls and emails

● Managed clients files and reports using relevant software EDUCATION

Southern University at Shreveport, LA Shreveport, LA August 2009 – May 2011

Huntington High School Shreveport, LA

August 1995 – May 1999

References available upon request

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