QP-Case Management Mental Health, Customer Service, Office Management
Resume:
Amy Simmons
Exploring career opportunities
Newton, NC 28658
*******@*****.***
Skills
• NC Public Notary
• Customer Service
• Mental Health Qualified Professional
• Case Management
• Counseling
• Hospitality
• Management
• Office Management
• Sales Representative
• Sales Management
Authorized to work in the US for any employer
Work Experience
Guardian of Ward and Estate
Catawba County Clerk of Courts - Newton, NC
February 2010 to September 2022
• Court appointed guardian of ward/family member that resides in state facility. Full guardianship of incompetent person (family member) by having the custody, care, and control of the ward
• Attend annual person centered plan meeting and update goals as needed. Resident (ward), guardian
(myself), and care team of staff professionals
• Make decisions regarding medical, life, and well-being of the resident. Acting healthcare Power of Attorney (POA). Make ALL life decisions on behalf of ward.
• Obtain general knowledge of the wards estate, bank account balance, life insurance, funeral funds, purchases, etc.
• Work collectively and frequently with a team of specialist i.e social worker, Doctors, and team to maintain best care and living environment.
• Make all funeral arrangements. (Family member/resident/ward passed away September 25, 2022).
• Coordinate opening and closing of estate. Finalize guardianships ending. Contact agency to notify them of death and provide death certificate as necessary. Office Manager
Speedway Motors - Hickory, NC
August 2021 to December 2021
NC Public Notary
Oversee and run day to day operations of small business.
• Greet customers
• Collect payments
• Handle financial duties
• Prepare payroll
• Market business on social media platforms
• Answer all phone calls, email, and fax.
• Car Sale Representative by State DMV
• Finalize and complete all paperwork at the close of a deal or sale.
• Manage Liens and Repossessions
• Check and update all auto insurance policies. (Biweekly)
• Maintain compliance with the Division of Motor Vehicles
• Notary for all sales
Server
Fourk - Hickory, NC
April 2015 to March 2020
• Provide customer service in a fast-paced environment while maintaining and providing exemplary customer service in an efficient and timely manner.
• Execute Team work by communicating with all staff.
• Handled a high volume of customers regularly.
• Maintain full knowledge of rotating food and drink menus.
• Clover software program knowledge.
• Voted and Awarded “Best of Catawba Valley”– Best Wait Staff 2015, 2017, 2018, 2019 and 2020
• Maintain clean and sanitary restaurant every shift. Pharmacy Technician
Omnicare - Hickory, NC
May 2013 to August 2013
• Fill and pull medications for the pharmacist to review and be sent to health care facilities.
• Count, package, and seal monthly medications for health care facilities to be stocked on the shelves and pulled when necessary.
• Review medication expiration dates on shelves. Dispose nearly expired medications and update medication expiration dates.
Qualified Mental Health Professional
Turning Point Family Services - Mooresville, NC
February 2011 to May 2011
• Develop and Update Person Center Plans, ITR’s, and NC TOPPs.
• Provide counseling and skill building for consumers in the home, community, and school settings.
• Provide consumers with therapeutic activities and coping skills (Cognitive Behavior Therapy) associated with goals based on their Person Centered Plan.
• Build rapport with clients and their families
• Document and submit daily service notes in compliance with Medicaid and Insurance guidelines. Mental Health Technician/Counselor
Frye Regional Medical Center/South Campus - Hickory, NC July 2008 to July 2009
• Completed 2 year post-graduation experience to reach status as a Qualified Professional/Case Manager for MH/DD population required by the state of North Carolina.
• Perform CNA I duties on mental health patients.
• Implement patient goals and needs to reach requirements needed for discharge/placement.
• Perform group sessions with patients and encourage them to reach daily goals
• Keep record of patient behaviors and maintain organization of patients’ medical charts.
• Document patients' behaviors and routines for doctors, nurses, and other staff.
• Completed trainings- Crisis Prevention Intervention CPR/first aid certifications. Community Support Coordinator
A Caring Alternative - Morganton, NC
January 2008 to September 2008
• Coordinate and pair Associate Paraprofessionals with new consumers based on their needs and goals.
• Assist in interviewing and hiring duties for Associate and Paraprofessionals.
• Collect timesheets and service notes from Associate and Paraprofessionals.
• Ensure service notes are completed and turned in on time and are correct and billable.
• Liaison between Paraprofessionals and Case Managers. Associate Professional for IIHS, Community Support and Community Support Team
• Implement and assess goals based on Person Centered Plans and documenting activities and progress made towards goals.
• Attend team treatment meetings.
• Participate in family counseling and skill building activities.
• Participate in rotation for on call Crisis Intervention for Intensive In-Home Services.
• Completed trainings mandated by NC to work with the MH/DD population. Associate paraprofessional/Mental Health
Quality Mental Health - Lenoir, NC
August 2007 to November 2007
• Facilitate skill building and model positive behaviors for clients in a community setting to aid in completing goals created by team members based on clients mental health diagnoses.
• Conduct weekly service notes for client by documenting goals implemented and outcomes.
• Build rapport with clients and family to ensure professional services. Family N.E.T/paraprofessional mental health
Catawba County DSS - Hickory, NC
August 1997 to October 2007
• Work with clients in a community setting on behaviors associated with mental health diagnosis to reach goals set by team members.
• Conduct weekly service notes documenting clients progress towards goals implemented and outcomes from services provided.
• Build rapport with clients and family to ensure a positive and professional relationship. Assistant Store Manager
Abercrombie and Fitch - Hickory, NC
July 2006 to August 2007
• Supervise store associates, reach recruiting goals and attend conference calls with District manager and other store managers in the district.
• Recruit and interview applicants for hiring.
• Organize store updates and marketing changes
• Operate opening and closing duties. Including counting down cash in registers and making deposits.
• Supervise and manage store associates during their shift. Ensure they are compliant with company standards.
Education
Bachelor of Arts Double Major in Human and Community Services/ Sociology/ minor Psychology
Lenoir-Rhyne University - Hickory, NC
2003 to 2006
Skills
• Customer Service
• Organizational Skills
• Powerpoint
• Microsoft Excel
• Child & Family Counseling
• Cognitive Behavioral Therapy
• Crisis Intervention
• Individual / Group Counseling
• Mental Health Counseling
• Social Work
• Behavioral Therapy
• Group Therapy
• Behavioral Health
• Crisis Management
• Case Management
• Intake Experience
• Behavior Management
• Training & development
Awards
Dean's List at Lenoir-Rhyne University
May 2006
Superior Academic Perfomance
Certifications and Licenses
Certified NC Notary Public
December 2021 to December 2026
Additional Information
Qualified Professional in Mental Health and Developmental Disabilities for the state of NC.
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