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Call Center Customer Service

Location:
Birmingham, West Midlands, United Kingdom
Posted:
November 10, 2022

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Resume:

SKILL SET

Proven Track Record for Handling Key Multi-Million Accounts throughout the sales Cycle

Experience of International Sales in IT for both B2B, B2G & B2C channels Thriving in fast paced global sales environment with Strong analytical and problem-solving skills Effective communication skills along with experience in team management Strong leadership skills, team, task and time management Entrepreneurial in nature and a team player with sharp learning curve for unique scenarios Mian Mohsin Abdullah

+92-322-*******

adtf5e@r.postjobfree.com

WORK EXPERIENCE

Business Development Officer at ITHW

Group Lahore Punjab Jan ‘20 till Sep ‘20

Handle RFQ’s for EU and UK Region

Managing entire sales cycle from request for quote to fulfillment of orders and after sales support

Placing PO with vendor, Managing Invoices Payments & Receipts

Order Tracking, After Sale support to customer

Handling a client requirement by analyzing, offering solution and closing sales

Forecasting Monthly Sales and devising strategies to achieve targets. Sales Manager at BAS-2 Burj Al Saeed

Lahore Punjab May’15 till Sep ‘16

Manage Sales end-to-end (responsibilities matrix, planning, follow-ups, co-ordinations, Documentation)

Extensive Documentation Related to Pre-Sales Activities Property registration, Govt approvals

Handling marketing team and Promotion stuff

Manage risk management activities including identify risks, make risk mitigation measures and facilitate related issues solved

Manage sales progress and necessary communication with teams to ensure efficient operation of the sales team.

Customer Service Executive at UFONE

Lahore Punjab June ‘14 till May’ 15

Do NEXT BEST ACTION (NBA) after facilitating customers. (sales VAS after the call)

Skilled in call center operations.

Multi-line phone operation proficiency.

Effectively managed a high volume of inbound calls.

Answered a constant flow of customer calls with up to 120-150 calls in a day.

Addressed and resolved customer product complaints empathetically and professionally.

Gather and verify all required customer information for tracking purposes.

Defused volatile customer situations calmly and courteously. Sales and Recovery Officer at BAS-1 Burj AL Saeed

Lahore Punjab Jan ‘07 --- Sep ‘11

Sales operations and take measurement for recovery.

Forecasting, Monitoring and Optimizing growth through formulating various insights using data and using strategic analysis techniques under the guidance of senior management

Collecting Monitoring and Analyzing the sales data and evaluation performance. Internee at BANK AL- HABIB

Lahore Punjab Oct ‘06 - Dec ‘06 (2 Months)

Clearence

Providing assistance and information to the seniors

Assistance in Foreign Trade Departments: L/C open, R&D reporting to State Bank EDUCATION

Coventry University Lahore

2016-2020

MSc International Business (Merit)

University Of the Punjab

MSc Economics CGPA: 3

2011-2013

University Of the Punjab

PGD Applied Economics CGPA: 3

Punjab College

B.com

2010-2011

2004-2006



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