Customer Service Territory Manager

Kathy Cox Nicolosi

***O Eton Street, Slidell, LA. 70458 Cell: 985-445-

**** ***********@*****.***

Strategic Sales Planning * Relationship Management * Market Expansion Dynamic, result-driven sales strategist with a 22+ year record of achievement in both sales & management. Demon- strate success in driving revenue growth while providing visionary sales leadership in highly competitive markets. Solid track record of securing key clients while increasing product distribution to grow market share. Tenacious in building new business, securing customer loyalty, and forging strong relationships with business partners and team members. Excep- tional mentor and advisor; combine business acumen with innate leadership abilities to recruit, build, direct, motivate, aid and identify individual’s strengths and weaknesses. The result, I build, contribute to, and retain top-performing sales numbers, have achieved and surpassed quotas up to 440%, won numerous sales awards and recognitions. KEY STRENGTHS

*Ability to Deliver Business Results *Formulated Successful Acct. Strategies *Keen Identifier of People’s Traits

*Vast Territory Sales Expertise & Proven Results *Ability to Increase Market Share *Proficient and Organized

*Top-Rated Performer/Sales Achievements *Multitask Manager/Performer/Leader *Client Relations Expert

*Innate Customer Needs Assessment Ability *22+ Years Sales/Mgt. Experience *Team Leader/Player/Motivator/Director

*Excellent Account Maintenance Skills *Customer Targeting Skills *Numerous Sales Awards/Recognitions

*Multifaceted Management Experience *Business Development Solutions *Strategic Territory Planning Skills

*Top Notch Cold Calling Skills *Creative Problem Solving Skills *Target- Driven/Self-Motivated

*Excellent Coaching Skills *Proficient Listener *Positive and Inspiring Attitude

*Firmly Rooted, Respected & Networked in Area *Strong Interpersonal Skills *Strong Customer Service Skills EXPERIENCE

Account Executive (01/2022/present)

Home Healthcare 2000/New Orleans, Louisiana

• Generated referrals for home health by calling on physicians, hospitals, skilled nursing facilities' management, discharge planners, and case managers within an assigned territory to promote home-care services.

• Built and maintained client relationships.

• Prepared business plans and maintained target lists.

• Increased census

• Conducted in services to increase referrals

• Developed sales strategy, goals and plans.

Commercial Print Specialist/Managed Service Executive (9/201701/2020) Konica Minolta Business Solutions/Metairie, Louisiana

• Develop, maintain and initiate business relations with new and existing customers through strategic selling of commercial equipment, services, solutions and managed print

• Target, identify, solicit, discover, propose, close, implement and grow all facets of business

• Grow and expand pipeline

• Supply product information to develop & deliver customized demos, proposals & value propositions for clients

• Construct all sales paperwork from quotes, proposals, credit approvals, leases & order agreements

• Organize & implement post-sale delivery & implementation of solutions to customers

• Conduct 90-day account reviews with all current and zero-based accounts

• Utilize a consultative approach to grow all facets of business for potential & existing customers to increase profit

• Maintains records of all account activity within sales database (CRM) Account Executive (9/2012-08/2017)

RICOH USA/New Orleans, Louisiana

• Develop, maintain and initiate business relations with new and existing customers through strategic selling

• Target, identify, solicit, discover, propose, close, implement and grow all facets of business

• Grow and expand pipeline

• Supply product information & arrange for clients business analyses of workflow processes to develop

& deliver customized demos, proposals & value propositions for clients

• Construct all sales paperwork from quotes, proposals, credit approvals, leases & order agreements

• Organize & implement post-sale delivery & implementation of solutions to customers

• Utilize a consultative approach to grow all facets of business for potential & existing customers to increase profit

• Maintains records of all account activity within sales database (Salesforce.com)

• Plan and consult through teamwork and coordination Business Developer/Outside Sales (10/11-7/2012)

Express Employment Professionals/New Orleans, Louisiana

• Developed, maintained and initiated business relations with new and existing customers

• Increased productivity of clients & maximized bottom line through strategic selling

• Created & implemented sales and territory plan

• Identified & pursued potential clients

• Maintained records of all account activity in sales database Co-Owner/Manager (3/02 to 8/05)

Chamale Country Club/Slidell, Louisiana

• Created, developed, implemented, operated, promoted, maintained & managed a multifaceted business consisting of a daycare/summer camp, banquet facility, restaurant/lounge & tennis/health club from the ground up

• Responsible for all managerial responsibilities including: hiring/firing, team leadership, budgets, sales revenue, gross profit, account planning, scheduling, fiscal year business planning, forecasts and customer service.

• Identified & solicited all new clients, members, customers and prospects

• Responsible for all advertising, marketing and operational facets

• Met and/or exceeded all quotas & goals for each business facet of sales including; membership, banquet functions, daycare enrollment and restaurant/lounge customer patronage.

• Designed and produced all sales brochures, menus, event packages, fliers, advertising materials & promos

• Responsible for 200% membership growth, full capacity of banquet functions & daycare center success

• Organized & promoted social activities, memberships, banquet facility & daycare availability Territory Manager/National Sales Representative (4/92-10/96) Wells Fargo Armored Service Corporation/New Orleans, Louisiana

• Achieved and exceeded monthly sales quota for four state territory

• Cold calls, planned sales, business lunches & events

• Constructed sales reports, call logs, forecasts & attended trade shows

• Negotiated and implemented contracts

• Maintained expense reports, forecasts & increased market share EDUCATION

Louisiana State University, Baton Rouge, Louisiana, United States

Bachelor of Science, Graduated 1991, Honor Society, 3.4 GPA

St. Mary’s Dominican High School, New Orleans, Louisiana, United States

Graduated 1986

STACK RANKINGS

Hall of Fame Recipient numerous times

Equipment Quota: $25,000, Equipment Revenue Credit: $110,990, % to Quota: 444%

Won the Rocker Award for Excellent Performance over $100,000.00

Three months rolling: Equipment Quota: $75,000, Equipment Revenue Credit:

$139,547, % to Quota Equipment: 182%, Services Quota: 113%, Weighted Average %: 172%

Year to Date: Equipment Quota: $100,000 Equipment Revenue Credit: $139.547, Equipment Quota %: 140%, Weighted Average of Service and equipment: 131%

Year to Date: Equipment Revenue Quota: $125,000, Equipment Revenue Credit $149,547,

Equipment Quota: $25,000 Equipment Revenue Credit: $54,167 Equip. Quota %: 217% Weighted Quota %: 187%

Year to Date: Equipment Revenue Quota: $225,000 Equipment Revenue Credit:$249,793, Equipment Quota %: 111%, Weighted Average for the Year %: 110%,

National Ranking for Calendar Year: 308 out of 2029 employees, Finished in the top 15% in the nation for the year.

Available upon request

REFERENCES

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