IT Consultant

SENAY CELENK

Mobile: uk **** 747*******, tr 009***********

Email: *****@**********.**.**

linkedin: https://www.linkedin.com/in/senay-celenk-itconsultant/ linkedin BusinessPage: https://www.linkedin.com/company/beyondsoft-limited/? viewAsMember=true

ABOUT PROFESSIONAL LIFE

I am an enthusiastic, self-motivated IT professional with desire to deal with end-user problems including code-level. For almost 10 years, I’ve been helping businesses use technology to achieve their goals and solve their problems. I tried to be involved in teams of project software development life cycle, which I contributed to. I have worked 4 years as a Service Manager specialist; successfully completed Microfocus Service Manager installation and configuration, Development and implementation of SM modules based on ITIL best practice. I started my company Beyondmeta Software Limited in 2020 in the UK. Currently, I am working as an IT Consultant, Director at Beyondmeta Software Ltd, analyzing IT requirements and then advising technical and nontechnical customers by using problem-solving skills, my proficiency in automation and manual testing tools, analytical skills, and time management to meet deadlines. Skilled in software testing, creating test plans, creating workflows, scripts, configuration, and customer support. I welcome contact about new opportunities. I am open to contract or permanent full remote roles. Looking forward to adding value with my testing experience to your business’s technical problems and keen to have a great reputation as a software company owner. If you’d like to learn more about how can I help your company, please reach out via email (****@**********.**.**).

PROFESSIONAL EXPERIENCE

Beyondmeta Software Limited London, United Kingdom Director, IT Consultant, and Owner of the company February 2020 - present

• Mobile applications test scenarios created, test cases run and end-user testing successfully completed and %90 end-user satisfaction achieved,

• Participated in API testing and screen testing on Sharepoint project to run tests on various workflows where sales approvals are done. There were various rules defined such as sales over a certain amount needing to be approved by a manager. A defect report was prepared, and submitted to the director in order to carry out more efficient work, trackable system,

• Wordpress website development, design and support services given to businesses and institutions such as: Boğaziçi University Pebam (University) http://bepam.boun.edu.tr/, Geon Design https://geondesign.com.tr/,

Alacati Ltd http://alacatiltd.com/

Innova (Information Technology Services Company) Istanbul, Turkey IT Specialist January 2012 - June 2016

During my work at Innova, I contributed valuable Service Manager projects in various companies such as insurance, internet service provider, digital Tv channel, and technology service provider companies. Then I taught customers how to use their accounts and motivated them to use their customized screens.

• Responsible for examine Innova!s Microfocus Service Manager structure,

• Innova SM!s Analysis was performed for the necessary developments,

• Participated in Microfocus Service Manager Integration with Application Lifecycle Management System,

• Microfocus SM integrated with Microfocus Connect It to create new interaction by customer!s each email send,

(This helped the employees to create interaction without logging in Service Manager tool easily and increased company productivity % 70)

• Process Automation scripts and scenarios created with Innova’s test team. Automation tests completed and reports created related to results.

• Customization and support provided on Service Desk, Incident Management, Change Management and Service Level Management modules according to customer demands, TTNet (Internet Service Provider)

• TTNET Microfocus Service Manager was extended to all workgroups of Ttnet,

• Development on Service Desk Management Module,

• Service Desk Management, Incident Management and Change Management modules operator user support. Avea (Telecommunication Company)

• Good consultancy experience on Microfocus Service Manager 7.30 Service Desk, Service Catalog, Change Management and Request Management support for Manage Services project,

• Contributed to Avea Operation department by working on incidents assigned to me and escalating to responsible departments.

Teknosa (Technology Trading Company)

• Maintenance and generalize of Microfocus SM Service Desk and Incident Management module to all departments,

Digiturk (TV Broadcast Company)

• Service Manager version 9.40 installed and configured,

• Workflows developed for Service Desk Management and SLA Management modules,

• Customization and support provided on Service Desk, Incident Management, Change Management and Service Level Management modules according to customer demands,

• End user and operator user guides prepared.

• Long term (about 6 months) consulting support provided and Microfocus SM usage increased by %50. Axa Sigorta (Health Insurance Company)

• Service Manager version 9.40 installed and configured,

• Workflows developed for Service Desk Management and SLA Management modules,

• Javascript developed to create incident automatically,

• Custom dashboards prepared including their SLA and Service Desk reports,

• End user and operator user guides prepared.

Elkotek Istanbul, Turkey

Software Test Engineer January 2010 - December 2011 Participated in the development of Turk Telecom’s Customer Relationship Management software which is being used by Turk Telecom internal teams, Turk Telekom partner companies, and 3rd party vendors. Work done together and coordinated with the development team and business analyst team.

• Responsible to create test scenarios and functional test, user acceptance test, performance test, and test automation successfully completed,

• Creating and executing test scripts, cases, and scenarios that will validate system performance according to specifications,

• Test scenarios and scripts created for test Automation,

• Involved in SDLC stages of application including Requirements analysis, Implementation, Design and Testing,

• Writing test cases for integration testing and components based testing,

• Finding issues/defects and defect tracking until it’s resolved,

• Test tools Microfocus ALM, Microfocus Qc, Microfocus Uft, Selenium were used to test this software,

• Working together and coordinated with the development team and business analyst team in Waterfall methodology,

• Contributed to CI / CD during the process of creating the necessary test automation scripts and forwarding results to Jenkins.

Skills / Technical Abilities

Microfocus Service Manager, XML, HTML, CSS, Wordpress, Oracle PLSQL/SQL, TOAD, Oracle PLSQL Developer, Jenkins, Postman, Ldap, Javascript, Waterfall, Github, Microfocus QC, ALM, QTP, Microfocus Uft, Jira,Selenium.

TRAINING & CERTIFICATIONS

Bilginç IT Academy – 2016

Oracle Academy – 2012

Education Institution: IBM - 2013

ITIL Foundation Certificate 2015

Microfocus AIS - Microfocus Service Manager V9 Certificate - 2013 Microsoft Service Manager Training - 2012

EDUCATION

Oxford Broookes University, Department of Software Engineering Oxford, United Kingdom MSc Software Engineering 2007 - 2009

Cankaya University, Department of Computer Engineering Ankara, Turkey BSc Computer Engineering 2001 - 2006

PERSONAL DETAILS

Languages

• Turkish (native) English (Advanced)

Germany (Beginner)

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