Medical Billing Customer Service

Brittany Woodruff

760-***-**** *******************@*****.*** Pioneertown, CA 92268

SUMMARY

Dedicated and talented at processing high volumes of error-free transactions and meeting employer goals. Offering 7 years of experience in quickly resolving issues and maximizing customer retention opportunities. Proficient in managing conversational flow and diffusing difficult customer situations. Personable and dedicated with extensive experience as a solid team player with upbeat, positive attitude and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses. Fluent in Spanish

SKILLS

• Bloodborne pathogen

training

• Focused and detail-

oriented

• Mopping and buffing

floors

• Chemical cleaning

• Exceptional time

management

• Ergonomics and safety

training

• Interior and exterior

cleaning

• Hospitality background

• Customer-oriented

• Excellent oral and

written communication

• Physically strong

• Quality assurance

controls

• Customer service-

focused

• Hardworking

• English language fluency

• Teambuilding

• Reliable and trustworthy

• Planning

• Critical thinking

• Organization

• Loss prevention

• Customer greeting

• Credit and cash

transactions

• Cash management

EXPERIENCE

Housekeeper, Airbnb, February 2021-Current Yucca Valley, CA

• Returned vacant rooms to occupant-ready status by deep cleaning, changing linens, restocking inventory and removing trash.

• Rendered detailed and timely cleaning services while working in fast-paced environment with multiple interruptions.

• Emptied wastebaskets and disposed of all soiled linen in guest rooms to reduce spread of germs and enhance freshness.

• Requested maintenance orders to fix non-working equipment and address room damage.

• Mopped and vacuumed floors and dusted furniture to maintain organized, professional appearance at all times

Detailer, Olis Mobile Detail, June 2020-October 2020 Yucca Valley, CA

• Cleaned cars both externally and internally by hand or by use of automated equipment.

• Vacuumed car interiors to remove any dirt and debris.

• Applied wax to auto body and wiped and buffed surfaces with cloth or buffing machines to prevent oxidation.

• Maintained cleanliness and presentation of stockroom and organized chemical racks by size, style and color to promote visually appealing environment. Billing Team Lead, Loma Linda University Medical Center, October 2012-February 2017 Redlands, CA

• Contacted insurance providers to verify correct insurance information and obtain authorization for proper billing codes.

• Liaised with patients, insurance companies and billing office personnel to effectively create and post bills, obtain payments and update system information.

• Resolved variances in accounts and reconciled histories with bank statements.

• Verified proper coding on more than claims per week, investigating and resolving issues to maintain billing accuracy.

• Established, enforced and optimized billing policies and procedures to maximize revenue, streamline operations and minimize aging balances.

• Processed and sent monthly invoices to customers on standard billing cycle, including adjustments, credit memos and corrections.

• Assisted customers with invoice questions, special invoicing, reporting, corrections and write-offs and resolved customer issues discovered during invoicing and collection process.

• Verified patient insurance coverage, created financial plan according to treatment schedules for collections and communicated between patient and billing company regarding health insurance.

• Calculated figures such as discounts, percentage allocations and credits.

• Executed medical billing including submitting claims to insurance companies and researching and resolving denials and explanation of benefit rejections within billing cycle timeframe.

• Followed up on legal claims to update and verify status or patients' of outcome and obtain due payments.

• Trained 5 to 15 employees on best practices and protocol while managing teams to maintain optimal productivity.

Assistant Officer Manager, Bobby's Painting Company, April 2008-April 2010 Charlotte, NC

• Sorted and distributed incoming mail, deliveries and supplies to office staff members.

• Established and enforced department rules, regulations and procedures.

• Monitored equipment during testing, simulations and live-fire exercises to detect operator errors or system malfunctions.

• Prioritized and organized tasks to efficiently accomplish service goals.

• Established scopes of work, budgets and construction timelines to manage effective project planning.

Hostess, Olive Garden, July 2004-December 2004 Charlotte, NC

• Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.

• Stayed abreast of server availability and table turnover to make quick decisions about seating locations.

• Performed walked throughs during service to monitor guest satisfaction and advise serving and bussing staff of specific guest needs.

• Answered questions about food and order statuses for waiting customers.

• Enhanced guests' experiences by fulfilling special requests during visits.

• Answered customers' questions about hours, seating, current wait time and other information. EDUCATION AND TRAINING Owen County Adult Education, Owenton KY August 2006 Cell Biology And Anatomy, Chaffey College, Fontana Ca 2014

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