Network Technician Administrator

Kerstin Belnap

Network Tech III

Address San Jose, CA, 95112

Phone 408-***-****

E-mail ******@*****.***

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Proficient Network Technician offering more than 22 years of experience in helpdesk operations, network maintenance and mobile device support. Applies technical expertise and diagnostic abilities toward solving problems and maintaining usability and performance. Versed in large data storage networks, voice/data innovations and VPNs.

Skills

Network Troubleshooting

Very Good

User training

Excellent

Mobile device management

Very Good

Call triaging

Excellent

Good Telephone Etiquette

Excellent

Interpersonal Communication

Excellent

Written Communication

Very Good

Work History

2016-01 - 2022-10

Network Technician III Server Team

City Of San Jose, San Jose, CA

Monitored operational and security procedures for numerous servers in network, related systems administration and maintenance protocols.

Configured and maintained network backup and recovery procedures.

Performed system patches, service packs, hot fixes and new security configurations.

Used VSphere to create virtual servers.

Assigned application access, security roles and permissions.

2001-02 - 2016-01

Network Technician II Helpdesk

City Of San Jose - City Gov't, San Jose, CA

Supported users both local and by phone with problem resolution and education.

Diagnosed and resolved hardware, software and network problems and replaced defective components.

Assigned application access, security roles and permissions.

Collaborated with network administrator in moving private folders to new Exchange servers.

Configured, monitored and maintained email applications and virus protection software.

Education

No Degree: Business Administration

University of Wisconsin - Madison - Madison, WI

1973-09 - 1975-06

High School Diploma

Henry M Gunn High - Palo Alto, CA

Software

Office 365

Excellent

SCCM

Good

Veeam and Unitrends Backup

Very Good

SolarWinds Tickets +Network Monitoring

Excellent

Dameware Remote Control

Excellent

Windows Server 2000-2019

Good

Windows 1995-2010

Very Good

TrendMicro Console

Very Good

Certifications

CompTIA Security+

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