Customer Service Food
Resume:
Margo Lapiner
Miami, FL *****
********@*****.***
Reliable and trustworthy professional with over 20 years experience working in fast-paced restaurants, with ability to adapt to ever-changing priorities. Seeking to provide superior customer service while building long-term relationships and loyalty.
Authorized to work in the US for any employer
Work Experience
Server/Cashier/Take-Out orders
Roasters and Toasters - Miami Beach, FL
December 2017 to July 2022
• Provided guests with friendly and proficient service which included a thorough knowledge of menu ingredients and preparation
• Worked continuously during COVID as take-out specialist which included taking and executing phone, catering and 3rd party delivery orders
• Packaged/wrapped and labeled items for grab-and-go cases; kept coolers clean, stocked and rotated
• Prepared specialty coffees
• Performed opening and closing duties which included reconciling cash drawer end of day
• Trained new employees
• Was always on call to fill in when short staffed Server
Bagel Emporium - Coral Gables, FL
November 2015 to September 2017
• Take guests food and beverage order make suggestions on items they might enjoy answer questions, with a thorough knowledge of food ingredients and preparation, enter into POS. Deliver F/B and monitor guests for any additional needs. Clear table, as needed; offer desserts; present check. Thank guests and invite them back.
Bartender/Server
Jerry's famous Deli - Miami Beach, FL
January 2006 to June 2014
• Head Servers/Graveyard Shift (2008-2010)
• Bartender (2010-2014)
• Prepared alcoholic and non alcoholic dris for bar and service bar.
• Took and delivered food orders for bar patrons.
• Worked heavy traffic/special events shifts. Took to go orders and served tables during especially busy times and when short staffe
• Conducted the inventory during 3-month absence of Inventory Supervisor
• Register reconciliation at shifts' end
Bartender
Mac's Club Deuce - Miami Beach, FL
April 2005 to January 2006
• Prepared and served alcoholic beverages. Performed all routine on-going and end of shift sidework which included re-stocking of bar (worked without barback). Education
HSD
Elisabeth Irwin LRSH - New York, NY
Skills
• Banquet Experience
• Serving Experience
• Bartender Experience
• Organizational Skills
• POS
• Microsoft Word
• Food Safety
• Upselling
• Host/Hostess
• Busser
• Cashiering
• Food Preparation
• Conversational German and Spanish
• Basic math
• Cash handling
• Communication skills
• Barista experience
• Event Planning
• Administrative Experience
• Catering
• Sanitation
• Phone etiquette
• Coffee Experience
• Serving
• Restaurant experience
Certifications and Licenses
Fl Responsible Vendors
March 2003 to Present
Safe Staff
Present
Assessments
Customer Focus & Orientation — Highly Proficient
October 2020
Responding to customer situations with sensitivity Full results: Highly Proficient
Fine dining — Highly Proficient
February 2021
Knowledge of food and beverages in fine dining establishments and ability to provide exceptional guest service
Full results: Highly Proficient
Work style: Reliability — Highly Proficient
December 2021
Tendency to be reliable, dependable, and act with integrity at work Full results: Highly Proficient
Food safety — Highly Proficient
July 2021
Knowledge of proper food and equipment handling safety measures Full results: Highly Proficient
Food service: Customer situations — Expert
June 2022
Identifying and addressing customer needs in a food service setting Full results: Expert
Work style: Reliability — Highly Proficient
December 2021
Tendency to be reliable, dependable, and act with integrity at work Full results: Highly Proficient
Work style: Professionalism — Highly Proficient
October 2022
Tendency to be accountable, professional, open to feedback, and act with integrity at work Full results: Highly Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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