Customer Service Patient
Resume:
C O N TACT
****************@*****.***
Killeen, Texas 76549
phone
address
P R O F E S S I O N A L S U MMARY
Experience and hardworking 20 years in Customer Service Retail/Medical with special skills in communication, multi- tasking and time management. An efficient, detail oriented team player with the ability to learn quickly, work independently and achieve company goals.
E D U C ATION
May 1979
High School Diploma
Wichita Falls High School, Wichita Falls, Texas
E X P E R I E N C E
January 2003 - August 2019
Patient Service Specialist
Baylor Scott & White Hospital, Temple, Texas
Provides Administrative Support in a Physician Office, Clinic or other Operational Area that assists patients, to ensure high quality, patient centered care, duties include patient relations, check in and check out, scheduling, insurance verifications, authorization and answering phones.
Arranges follow up visits and referral appointments. Assists with patient registration duties by collecting and verifying insurance information, demographics and
enters changes into computer systems.
Accepts payments for physicians/clinic services
according to established guidelines. Post payments and enters charges into computer utilizing appropriate codes. Generates daily payment reports and verifies cash drawer against report, receives and directs phone calls.
Oversees and direct contact with Advent Health
Outpatient Surgery while working in Gastroenterology at Hemingway Medical Building in Killeen. Schedule patients Colonoscopies, EGD and EUS.
Doctors surgery schedules were made on template
calendar. Followed doctors orders and direct
communication with patients scheduling and
instructions. Handle insurance verification and
authorizations. Provided efficient and courteous patient service at all times.
September 1994 - July 1997
Cashier
Target, Killeen, TX
Provide prompt, friendly customer service.
Processed customer transactions using cash register or point of sales system and ensured the accuracy of all sales in a retail environment.
Scanning items and collecting payments by processing credit card, debit card, cash, check and make change for cash customers.
L O R E T T A M T H O M A S
Processed merchandised refunds and exchanges.
Assisted floor team members with stocking shelves,
keeping front lanes tidy, and assisting guest when needed.
Completed all point of sale opening and closing
procedures.
Supervised over the Front End Cashiers and train new cashiers.
Responsible for counting and handling the money and making deposits.
Check change needs daily and order change as
necessary, pay special attention to events that may impact change deliveries or needs.
S K I L L S
• Insurance Verification
• Interpreting Physician Orders
• Registration and Scheduling
• Medical Charts and Records
• Punctual and Hardworking
• Cash Register Operation
• Credits and Refunds
• POS Systems
• Total Sales Reconciliation
• Customer Service
R E F E R E N C E S
Craig Watkins 254-***-**** Friend
Pat Pate 254-***-**** Friend
Stacey Hernandez Duarte 254-***-**** Friend
Contact this candidate