Service Delivery Customer Care
Resume:
CURRICULUM VITAE
PROFILE
NAME: CHARITY WACHUKA NJOROGE
NATIONAL ID: 24183923
NATIONALITY: KENYAN
DATE OF BIRTH: 18TH JANUARY 1985
TELEPHONE: +254-*********
EMAIL: ***************@*****.***
MARITAL STATUS: MARRIED
LANGUAGE: ENGLISH AND KISWAHILI
PROFESSIONAL SUMMARY
I am a highly efficient and diligent professional with ten years of experience in management. Capable leader with excellent skills in delegating responsibilities to others and supervising and evaluating for effective task completion. I am enthusiastic in achieving set organization’s goals and objectives. It is my commitment in upholding company policies and procedures when carrying out my mandate.
PROFESSIONAL EXPERIENCE
CEO- Home Business Sacco Ltd (Jan 2016 to date)
Reporting to the SACCO management board
Advising the management board
The day to day running of the SACCO and its branches
Carrying out the Hr function of the institution
Responsible for the organization’s investments and management of a balanced investment portfolio
Responsible for the management, development and maintenance of a high performance team by providing good leadership and effective supervision and guidance of staff members
Responsible for the organization’s financial planning, forecasting and budgeting.
Have the ability to re-engineer all the processes and systems of the Sacco to enhance performance.
Responsible for the management of costs so as to achieve business growth as envisioned in the strategic plan.
Guide the Sacco officials and its members in the development and implementation of all the necessary documentation including the strategic plan and other management policy and procedure manuals
Responsible for the supporting decision making through preparation, analysis and presentation of comprehensive, timely, reliable and compliant financial reports.
Provide guidance on the adoption and / or implementation of sound and up to date accounting systems
Management of the general and subsidiary ledgers in accordance with internationally accepted accounting and financial reporting standards and preparation of final accounts for audit.
Prepare and analyze on a regular basis, the Sacco’s business plan, and budgetary estimates then provide explanations and variances.
Ensure compliance with statutory and regulatory requirements.
Operations Manager- Home Business Sacco Ltd (Feb 2014 to Dec 2015)
Preparing monthly and yearly financial statements
Conducting bank reconciliations.
Maintaining accounting records eg cash book, ledger books etc
Enhancing liquidity as per set standards and regulations
In charge of petty cash
Chairing procurement committees
Doing bankings from time to time
Ensuring customer’s records are properly filed and kept.
Ensuring high level of customer care and satisfaction is maintained by the rest of the employees.
Co-ordination of employees’ duties.
Submitting the necessary monthly reports to the senior management.
Close supervision of mobile banking operations including M-pesa and paybill.
Supervision of all the activities of the banking hall.
Improving the security systems of the Sacco.
Improving service delivery to the clients.
Manager- 96- Kahiu Ltd (Nov 2011 to Dec 2013)
Coordinating and enhancing high performance among the field officers.
Handling landlords’ and tenants’ grievances.
Processing landlords’ payments
Day to day running of the office.
Preparing monthly reports.
Enhancing proper maintenance of office records.
Marketing for the company.
Personal Financial Advisor- Old Mutual Ltd (December 2010 to September 2011)
Doing financial planning for clients through preparing their personal balance sheet.
Advising clients on optimal options for investment.
Answering client questions regarding investments.
Giving assurance to clients on the safety of their money.
Doing presentations to the clients about the company's products.
Preparing quotations to clients.
Marketing the company’s insurance products
Attachment- Johnson & Johnson Professional Export Company (May 2008 to August 2008)
Making orders.
Doing quotations.
Analyzing stock.
Organizing receipts.
Doing flight bookings.
EDUCATION
Certificate August 2021 College of Insurance
(Executive Certificate of Proficiency)
Bachelor of Commerce Aug 2005- Dec 2009 Daystar University (second class upper)
(Major in Business Administration and Management and Accounting)
KCSE 2000 - 2003 Naromoru Girls High School
(mean Grade of B-)
SKILLS
Leadership
Decision making
Problem solving
Interpersonal
Computer skills
INTERESTS & HOBBIES
Community based activities eg Donating to the poor
Reading newspapers
Travelling
REFEREES
Mr. James Ngari Kamotho
Home Business Sacco,
P.O Box 1073-20300,
Nyahururu.
Mobile: +254*********
Mr. George Mugo
96 Kahiu Ltd,
Nairobi.
Mobile: +254*********
Rev. Paul Muchugu,
P. O Box 643**-*****,
Nairobi.
Mobile: +254*********
Contact this candidate