Data Entry Customer Service
Resume:
BRANDI
SAAB
brandilynn****@gmail.c
om
Durham, NC 27705
Education Employment History Eager and dedicated with 23 years customer service experience and 20 years under the same employer. Detail oriented and highly organized, looking for an opportunity to excel and grow. Proactive manager with demonstrated leadership abilities, strategic planning expertise and problem-solving acumen. Assists senior managers with accomplishing demanding targets by encouraging staff and coordinating resources. Methodical and well-organized in optimizing coverage to meet
operational demands.
PROFESSIONAL SUMMARY
Ticon Properties - Assistant Commercial Property
Manager/Commercial Assistant
Durham, NC • 03/2020 - Current
Village Deli and Grill, Customer Service - Lead Cashier Morrisville, North Carolina • 08/2013 - 03/2020
SUBWAY®Restaurants - Assistant Store Manager
Raleigh, NC • 04/2000 - 03/2020
WORK HISTORY
Handled tenant complaints promptly and appropriately, calling in repairmen and other support services.
•
Kept accurate records of all resident and tenant
correspondence.
•
Followed up on delinquent tenants and coordinated
collection procedures.
•
Completed final move-out walk-throughs with tenants to identify required repairs.
•
Resolved conflicts between tenants regarding noise, encroachments and parking.
•
• Redeemed coupons and cross-sold products
Trained new team members in cash register operation, stock procedures and customer service.
•
Processed payments effectively and accurately handled cash, credit, debit and personal check transactions.
•
Mentored new team members on POS system operation, customer service strategies and sales goals.
•
SKILLS
Employee performance
evaluations
•
• Recruiting and interviewing
• Operations management
• Consulting
• Staff supervision
• Word Docs
• Yardi
• Excel
• Inventory
• Managerial
• Data Entry
• Customer Service
• Account Management
Needham Broughton High
School
Raleigh, NC • 06/1999
High School Diploma
EDUCATION
CERTIFICATIONS
MANAGERIAL Expert CASHIER
Expert Data entry Advanced
Customer service Expert
Training Advanced
Maintained positive customer relationships by responding quickly to customer service inquiries.
•
Managed opening and closing procedures and
recommended changes to enhance efficiency of daily activities.
•
Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
•
Supervised and evaluated staff, enabling them to
improve skills, achieve daily objectives and attain advancement.
•
ADDITIONAL INFORMATION
References Counted drawers at start and end of shifts to validate daily records and uphold accounting accuracy. Restocked with silverware, straws, napkins and
condiments. Prepared food, including sandwiches and soup items. Drove sales and add-on purchases by
promoting specific item options to customers. Wiped down counters and registers to remove debris and
maintain cleanliness. Troubleshot and resolved issues with cash registers, card scanners and printers. Unboxed new merchandise and added to shelves in accordance with stock rotation policies.
•
Arabic
Elementary
Spanish
Professional Working
LANGUAGES
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