LeVonda Bouldin Little

** ********, *******, ******, ** 07860

SUMMARY

Have 6+ years of call center and customer service experience in various healthcare fields. Experienced and adept with Microsoft Word and Excel. Other software and database experience includes SAP, iCarol, and Five9. Have worked a few temporary assignments and am seeking long-term stability and growth opportunities.

SKILLS

•Proficient in MS Office, Word, Excel & PowerPoint

•SAP

•Certified Computer Information Specialist

•Outstanding planning and problem solving

•Excellent communication skills both verbal and written

•Ability to work independently

PROFESSIONAL EXPERIENCE

Customer Service Representative (remote call center) *temp assignment/election time only

Dynata / Temp Electorial Assignment

Oct 2022-Nov 2022

•Work from Home Call Center Customer Service Representative

•Inbound and Outbound Calls with Dialing Systemwith Dialing System

•Data EntryData Entry

Customer Service Representative (remote call center) *temp assignment /filling for person on medical leave

Exscovia / Temp Assignment Oct 2021-Mar 2022

•Work from Home Call Center Customer Service Representative

•Inbound and Outbound Calls

•Inventory with Excel

•Data Entry

Sales Representative temp to hire/ part -time/change position to life insurance training

OSL Mobile, NJ Feb 2021-Oct 2021

•Onboarding Training

•Customer Service

•Audio Calls

•Download and uploading files

•Greeting Customer With Excellent Customer Service • Inventory Details

•Commission Sales

•Cash and Debit handling

•OSL Training daily

•Weekly OSL Zoom Meetings

•OSL Daily Training and rewards

Clerical Support Specialist perm position / company closed

Personal Assistant May 2019-Feb 2021

•Sent emails to schedule medical ride

•Handled all inbound and outbound calls in order to schedule medical rides

•Light cleaning and preparing meals

•Escalated 200-400 calls

•Entered patient information

Customer Service- Call Center Representative perm position / had moved

NJ 211, Express Employment Dec 2019-Jan 2020

•Received incoming 2-1-1 calls, assessed clients’ needs, and made appropriate referrals to social service agencies, programs, and services.

•Kept up-to-date, accurate records on all conversations in our call center databases: iCarol, Five9, Homeless Management Information System.

•Conducted screenings via phone

•Ensured and maintained participants’ confidentiality

Followed communication “scripts” when handling calls) *temp assignment /filling for person on medical leave

•

•Managed large amounts of inbound and outbound calls in a timely manner

Customer Service Scheduler – Temporary Position *temp assignment /filling for person on medical leave

The Diversified Companies, Parsippany NJ Mar 2019-May 2019

•Provided clerical support to the company employees by copying, faxing, and filing documents.

•Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.

•Obtained customer information such as name, and address and entered information into our database.

•Maintained records of customer accounts.

•Answered telephone calls from potential customers who have been solicited through our advertisements

Call Center Customer Service – Temporary Position ) *temp assignment /filling for person on medical leave

TMP Direct, Telesearch Staffing Solutions, Parsippany NJ Feb 2019-Jul 2019

•Escalated calls at high volume

•Performed data entry and varied clerical duties

•Assisted customers with product related questions, concerns, complaints, and adverse reactions

•Provided customer service via phone and email

•Provided detailed information about the range of products

Customer Service-Eye Care Specialist

VisionWorks, Succasunna, NJ Dec 2018-Mar 2019

•Assisted optometrist in eye examinations and corrective procedures

•Scheduled appointments for existing and new patients

•Verified insurance information

•Performed various office duties as needed.

•Maintained accurate patient records

EDUCATION

Data Entry

Dover Business College, Dover NJ

Certified Computer Information Specialist

Gig-Ack University

Life Insurance Certified

Alison Courses

Customer Service

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