Customer Service Visual Merchandiser

CYNTHIA RATHMAN

**** ******* ***, ****** ****, California, 95037, US 1-408-***-**** **************@*****.*** Visual Merchandiser June, 2014 to November, 2022

Kohl's Gilroy, CA

Created eye-catching and unique visual displays to pique customer interest and increase sales. Updated seasonal displays such as windows and mannequins to highlight current product lines. Taught sales staff how to properly coordinate clothing racks and counter displays to maximize promotional effectiveness.

Maintained visually appealing and effective displays for the entire store. Responsible for all graphics including promotional graphics through out the entire store. Operations/Online Customer Orders {ship from store} Walked customers through the online ordering process to help them. Processed customer online orders in a efficient and timely manner Provided training to new sales associates so that they could contribute to the store's positive culture. Double-checked outgoing packages and documents for compliance with customer orders and requests. Completed all daily tasks and special assignments in a timely and high-quality manner. Provided exceptional customer service by communicating accurate information about promotions, customer programs, and product

covid-19 contact tracing - certificate 2020

Johns Hopkins University Baltimore, MD

contact people to inform them they were exposed to covid and the actions they needed to take afterwards how to communicate to parents about the covid vaccine and their children - Certificate 2021 Johns Hopkins University Baltimore, MD

learned how to educate Parent's in regards to their child and getting them vaccinated for covid-19 Computer literate

Detail-oriented

Upselling techniques

Strong work ethic

POS systems knowledge

Skilled problem solver

Order fulfillment

Excellent written and oral communication

Cash register operations

Motivated Retail professional with 9 years of experience boosting sales and customer loyalty. Resourceful expert at learning customer needs, directing to desirable merchandise and upselling . Committed to strengthening customer experiences with positivity and professionalism when answering requests and processing sales.

Top performer with a track record of achieving and exceeding objectives. WORK HISTORY

EDUCATION

SKILLS

PROFESSIONAL SUMMARY

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