IT

Brian Stites

New Braunfels, Texas*****

765-***-**** • *********@*****.***

Griffith Ford Seguin Texas July 2022 Thru Present

Sales Associate

Approach, greet, and offer assistance or direction to any customer who enters the dealership showroom or sales lot.

Demonstrate features and options on all vehicles in inventory

Answer basic questions about financing and other optional financial products

Promote the company’s service and finance department with buyers to ensure customer loyalty

Perform vehicle delivery for buyers after a purchase has been completed

Routinely follow up with buyers to ensure continued satisfaction

Overcomes objections in order to close the sale

Conducted daily cold call to prospective buyers to generate new business

Exhibits high level of commitment to customer satisfaction

Follows up on all post delivery items, tag/title work, “we-owes”, and special requests to be sure that all customer expectations are met.

Camping World New Braunfels Texas July 2021 Thru May 2022

RV Sales Associate

Essential Job Functions:

• Take the lead to promote a high quality customer experience selling new and used RVs

• Conduct effective demonstration rides and walk through presentations

• Close sales effectively by working closely with F&I team

• Follow up and commit to a no-pressure, high integrity approach with each customer

• Generate ideas to exceed sales goals

• Serve as a liaison between customers, retail, service and finance

• Stay on top of market trends, the RV industry and current dealership inventory

• Be enthusiastic and have strong communication with customers, and management

Palm Harbor Homes New Braunfels Texas February 2021 Thru June 2021

Sales Associate

• Take the lead to promote a high quality customer experience selling Manufactured Homes

• Stay on top of market trends and current and incoming inventory

• Close sales effectively, Conduct Credit Pulls, Match Customer to Financial Institution

• Follow up and provide updates throughout the process until Delivery

• Marketing skills, market product on Social Media to drive Business to Store

• Conduct effective Home demonstration and walk through presentations

• Be enthusiastic and have strong communication with customers, and management

Griffith Ford Seguin Texas October 2020 Thru January 2021

Sales Associate

Approach, greet, and offer assistance or direction to any customer who enters the dealership showroom or sales lot.

Demonstrate features and options on all vehicles in inventory

Answer basic questions about financing and other optional financial products

Promote the company’s service and finance department with buyers to ensure customer loyalty

Perform vehicle delivery for buyers after a purchase has been completed

Routinely follow up with buyers to ensure continued satisfaction

Overcomes objections in order to close the sale

Conducted daily cold call to prospective buyers to generate new business

Exhibits high level of commitment to customer satisfaction

Follows up on all post delivery items, tag/title work, “we-owes”, and special requests to be sure that all customer expectations are met.

Network Administrator

Longstanding, 15+ year career as a successful, sophisticated network and systems administrator, and solid history of effective system integration and project management.

AREAS OF EXPERTISE

Extensive knowledge of IT best practices, and a broad range of expertise with various software packages and network environments.

Success with planning, design, implementation, maintenance, and support of IT infrastructure and systems to create and maintain a secure environment.

Highly skilled project manager and leader, and passionate about effective teamwork and ensuring that all systems run smoothly and efficiently.

Outstanding communication skills, both written and verbal.

TECHNICAL PROFICIENCIES

Platforms:

Windows

Tools:

Rockwell Automation, Windows 7 Pro, Vista, XP, Server 2003, Server 2008, Server 2012, Wonderware, Symantec, Intravue, Solar Winds, Cisco, DNS, Multiple Network Tools, Wire Shark, Project Management, Active Directory

Hardware:

HP Desktops/Laptops, Servers, HP Switches, Cisco Switche

Professional Experience

NTT Data San Antonio TX November 2019 Thru October 2020

Network Support Advisor

Primary Responsibilities:

Provide 24X7 Layer Two Network support for a large Medical Group centered in downtown San Antonio and spread out throughout the city.

Participate in the setup, deployment, maintenance, troubleshooting and documentation of enterprise-level, mission-critical, network infrastructure components.

Teaming with project managers, cross-functional technology and business teams to ensure successful projects.

Owning and documenting escalated support tickets and service requests through resolution via Service Now.

Rotating on-call, support queue management, performing network system analysis and reporting.

Nucor Steel Indiana Crawfordsville, IN February 2005 – September 2019

Network Administrator

Maintain responsibility of 100+ network switches across 600 acres and three dozen buildings, connected with miles of fiber optic and copper cables. Serve as point of contact between the IT department and the maintenance department, building and maintaining relationships that have resulted in improved communications and partnership between departments. Provide support for the full lifecycle, including sourcing and procuring equipment, configuration commission, and disaster recovery planning and testing. Offer constant direct support for the various mill networks and production systems with production capacity of over two million tons annually. Served as a member of the Panel Interview Team for entry-level PC technician positions.

Key Achievements:

As Project Leader created a successful strategy to reconfigure and integrate existing equipment for a new acquisition, reducing IT equipment startup costs by 80%.

Project Manager Task with segregating the production network equipment from the plant-wide business network. Utilizing a team of consultants and union electricians to help create three separate Microsoft Windows domains for production equipment and three new network segments, which subsequently reduced downtime and administrative costs.

Served as an integral member of the air compressor system team, designing and implementing a new plant air system that saved $500K annually.

Partnered with maintenance department on a $20M DRI project and two $10M bag house projects.

Served as direct support and IT liaison for a new radiation detection system implementation that offered improved site wide radiation detection capabilities at all entry and exit points on the property facilitating in compliance with strict Federal and State Environmental Governance.

Led and managed outside contractors for new network upgrades and additions to facilitate rapidly changing business needs resulting in a 300% increase in the size and scope of the production networks.

Partnered with the safety department to assist with implementation of a new MTS safety program that resulted in fewer incidents.

Training and Credentials

ITIL Foundation

ITIL Practitioner Release and Control

Microsoft 6421B Configuring and Troubleshooting, Windows Server 2008 Network Infrastructure

Managing and Maintaining MS Windows Server 2003 Environment

VMware vSphere Install-Configure-Manage v5.1

Interconnecting Cisco Networking Devices v1.1, Parts 1 and 2

Rockwell Automation FactoryTalk Asset Centre Configuration Training

Rockwell Automation FactoryTalk Integrator

Designing Security for MSNetworks

Wonderware InTouch Comprehensive Visualization Software

7 Habits of Highly Effective People

Project Management Plus, Signal Learning

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