Fleet Operations Agent, American Airlines

ALEXANDRA DARZENTA

** **** ****, ********, ** ***64

508-***-**** ********.*********@*****.***

OBJECTIVE

My passion for travel and love for the airlines will make me a great candidate for your Travel Agent position. I have been very fortunate throughout my career in the airlines to take advantage of the amazing benefits that have taken me around the world. I have found that it helps me relate to customers that are on a journey to experience everything each destination has to offer. I enjoy listening to people’s encounters and experiences as well as helping guide them along new journeys. I am proficient in SABRE and Amadeus’ reservation platform and a quick learner. I am up for the challenge to learn a GDS program and get people onto their next adventure. EXPERIENCE

Fleet Services Agent

American Airlines- July 2022- Present

• Work in teams of 4 to ensure proper execution of arrivals and departures of aircrafts

• Prepare aircraft with ground power, pre-conditioned air and potable water

• Offload/Load luggage onto each aircraft making sure that each bag is in its correct place to reach customers destination

• Ensure proper equipment is in place for all all aircraft such as wheel chocks and cones

• Operate heavy equipment such as bag loaders, tugs and pushbacks

• Proficient using American Airlines platforms Rovr+ and Prime Automotive Service Advisor

Ira Buick GMC - January 2022- Present

• Greet customers and take down all necessary information about vehicles to write repair orders

• Dispatch repair orders to technicians and consult with technicians about needed repairs

• Work with multiple departments for proper quoting of parts and labor for repairs

• Inform customers of quotes and repairs, answer all questions regarding repairs; discuss all warranty coverages

• Ensure all information regarding repairs in written up, proper pricing is executed and checking customers out

• Process all purchase orders for outsourced work on vehicles Reservations Agent

Cape Air - May 2021 to December 2021

• Responsible for booking and modifying passengers flights

• Handle customer issues such as flight delays and rebooking, lost baggage, and online website issues

• Work closely with the operations department and airports to ensure correct information is relayed to customers

• Proficient in Amadeus reservations platform

Business Manager/ Service Advisor

Precision Diesel Performance - December 2017 to July 2021

• Manage all customer service requests, booking appointments, keeping constant communication with customers, process payments and ensure an overall positive experience

• Manage corporate fleet accounts for all upcoming services and scheduling of all major jobs

• Oversee all custom projects including budgets, quotes and parts ordering

• Work closely with local Ford, GM and Dodge dealerships to ensure proper parts ordering for each vehicle and project

• Manage a team of 4 mechanics at any given time to properly execute work being done in a timely fashion

• Ensure all warranty matters were properly documented and coordinated with vendors for replacement of parts

• Manage all purchasing and inventory for the business

• Manage all human resources overseeing company policies, complaints, recruiting, interviewing, and hiring new staff

• Manage all company finances, including payroll, bookkeeping, accounts receivable/payable

• Handle all insurance matters for the company as well as for customers Airport Operations Crew-member/ Acting Lead

JetBlue Airways - May 2014 to June 2019

• Provide customers with exceptional customer service from the time they arrive to their departure

• Prepare tags for customer’s luggage to be sent to their final destination

• Oversee that all customers flying internationally have return or onward travel and correct documentation

• Ensure flights depart in timely manner by working with multiple airport departments

• Handle booking customers looking to purchase flights

• Help rebook flights for customers who have missed flights or need to change flights

• Track aircraft to prepare for customers arrival to the airport

•Assisted the Lead team for 3 years during operational needs

• Proficient in SABRE

President & COO

DA Active, Inc. - April 2011 to May 2014

• Create the design direction for each seasonal clothing line including sourcing fabric and accessories, market research for current trends, approval of all samples, and approval of final production

• Oversee manufacturing and distribution internationally and nationally

• Manage daily operations of company including sales, purchasing, and logistics

• Created and managed a sales team nationally with 5 independent sales representatives and internationally with distributors in France, Singapore and South Africa

• Planned marketing/sales events across the US including setting up trade-shows, booth design, partnering with fitness companies and athletes, and promoting events

Education

Bachelor's Degree in Business Administration

Merrimack College - December 2010

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