Customer Service Call Center
Resume:
GELITHIA WATKINS
CUSTOMER SERVICE
P
E
**************@*****.***
A
*** ******* **** *********, ** 30253
OBJECTIVE
EDUCATION
Qualified by 20+ years success in Customer Service/Call Center/Office environments; leveraged quality customer service to achieve organizational success; strong analytical and leadership skills.
Clayton State University
Jonesboro
Georgia
Associates of Science in Business Administration
GPA: 3.72
KEY SKILLS
CALL CENTER
CUSTOMER SERVICE SUPERVISOR
CLAIMS
DATA ENTRY
DOCUMENT MANAGEMENT
MICROSOFT OFFICE SUITE
AWARDS
EMPLOYEE OF THE MONTH
LEADERSHIP AWARD
BEST PERFORMER AWARD
EXPERIENCE
June 2022 - Current
Customer Service – Inbound – Clean Air Force
Taking inbound calls.
Uploading documents.
Coding accounts according to account types.
Assistance with website navigation.
April 2022 – June 2022
Call Center – Customer Service Rep – Board of Election
Provides telephone support during early voting, election day, and night.
Manage overall tasks, activities, and poll workers in the field.
January 2020 – April 2022
Patient Services Representative – Remote – Change Health
Handle patient and insurance inquiries.
Document all follow-up activities.
Establish budget plans.
PROFESSIONAL SUMMARY
Achieved customer service and quality goals, positively impacting business performance. Provided escalation support. Honed management skills through business management training. Trained in managing groups, setting goals, and overseeing plan of action. Able to lead, motivate, and train teams. Achieved 99% customer satisfaction in high-pressure environments.
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