Data Entry Customer Service
Resume:
CHARMAINE AGNEW
Snellville, GA *****
*********@*****.***
PROFESSIONAL SUMMARY
Customer service professional with more than 10 years experience working in a call center environment. Offering excellent interpersonal skills and knowledge of conflict resolution. Skilled at appointment scheduling and Payment Processing. Ability to work independently and excellent at multi-tasking.
SKILLS
Multi-Line Telephone Systems
Data Entry Documentation
Debt Collecting
Appointment Scheduling and Confirmation
Word Processing
AR/AP
MS Office
Customer Service
Empathy
Problem-solving
Leadership
Attention to detail
WORK HISTORY
Customer Service Appointment Scheduler • TRC Staffing Services Inc.- Kaiser Permanente
Duluth, GA • August 2021 to August 2022
Managed over 50 customer calls per day and directed calls to appropriate department.
Coordinated patient scheduling, check-in, check-out and payments for billing.
Used Epic Systems to schedule appointments for doctor visits and procedures.
Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
Carried out front office duties utilizing data entry skills in framework of medical database.
Helped large volume of patients every day with positive attitude focusing on customer satisfaction.
Customer Service Representative (Remote) • Talem Home Healthcare
Albany, GA • October 2020 to July 2021
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Managed over 60 customer telephone calls per day.
Met customer call guidelines for service levels and productivity.
Offered advice and assistance to customers, paying attention to special needs or wants.
Prepared billing statements and invoices for customer purchases and recorded transaction date, price and fees to support accuracy.
Performed credit card and check transactions to complete customer purchases.
Patient Access Representative • Northridge Medical Center
Commerce, GA • February 2015 to August 2020
Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
Received patient co-pay amounts, and discussed options to satisfy remainder of patient financial obligations.
Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
Managed multi-line phone system and pleasantly greeted patients.
Connected patients with available community and charitable resources.
Collections Specialist • Unifin Inc.
Niles, IL • June 2019 to August 2020
Negotiated to collect balance in full.
Delivered exceptional customer service on collection calls, maintaining calm and professional demeanor.
Processed payments and applied to customer balances.
Counseled debtors on payment options and arranged installment agreements.
Worked in call center environment averaging 100 outbound and inbound calls per day, above and beyond 80 required daily calls, using automatic dialer.
Sales Representative . Delivery Driver • Concrete Technology Inc.
Chicago, IL • October 2006 to January 2015
Answered questions about company offerings with knowledgeable responses about products and services.
Greeted customers, helped locate merchandise and suggested suitable options.
Assisted customers with prompt and polite support in-person and via telephone.
Delivered packages to customer doorsteps and business offices.
Operated vehicle safely in highly congested areas with no traffic violations.
Tracked down hard-to-find merchandise at diverse locations.
Logged reports, expenses, receipts and sales documents into digital database.
Performed cash, card and check transactions to complete customer purchases.
Receptionist • Olympic Moving & Storage
Skokie, IL • June 2006 to November 2006
Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Developed correspondence letters, memos and emails.
Completed clerical tasks such as filing, copying and distributing mail.
Interacted with customers by phone, email or in-person to provide information.
Produced accurate office files, updated spreadsheets and crafted presentations to support executives and boost team productivity.
Entered data into company software system and updated customer contacts with information to keep records current.
Caregiver • Homewatch Care Givers Inc.
Rosemont, IL • May 1998 to February 2005
Assisted with dressing guidance, grooming, meal preparation and medication reminders.
Planned healthy meals and cooked to provide adequate nutrition for client wellbeing.
Built strong relationships with clients to deliver emotional support and companionship.
Cleaned house, ran errands, managed laundry and completed weekly grocery shopping.
Provided transportation to doctor's appointments, grocery stores, salons and barbershops.
Recognized and reported abnormalities or changes in patients' health status to case manager.
EDUCATION
BBA - Business Administration • ITT Technical Institute
Arlington Heights, IL • June 2003
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