Customer Service Sales
Resume:
OLANIYI OLAOLUWA MARTINS
LAGOS STATE
Email: ***************@*****.***, Phone: +234**********
CAREER OBJECTIVE
To serve in a reputable organization that provides top quality professional services, offers real challenges, job satisfaction and career development. Where I would be opportune to satisfy my passion for learning, growth and deploy the best of my expertise towards the achievement of organizational goals and objectives. I am a creative and innovative thinker, with effective goal setting abilities combine with superior leadership, team building, communication, interpersonal and presentation skill.
PROFESSIONAL EXPERIENCE
CRÈME CONSULT 2016 – 2021
HUMAN RESOURCE ASSISTANT
Coordinating variety of administrative duties including recruitment, hiring, payroll, performance reviews, and orientation.
Maintaining personnel records, providing support, filing documentation and paper work
Scheduling of meetings, training and communication of internal Memos to other Employees within the organization
Coordination of employee orientation and integration
ZENIMAR ENTERPRISE 2012 - 2016
CUSTOMER RELATION OFFICER
Responsible for ensuring cordial relationship, between the organization clients and prospective clients.
Provision of pre and after sales service. Handling incoming walk-in customers, phone calls, appointments and messages.
Address customer’s needs and concerns efficiently and effectively to turn unhappy clients into return guests.
Progressive report on Orders placed by clients.
Client’s data collection and documentation.
Notifying clients on upcoming, current discounts and promotions.
Dissemination of valuable information to clients and been accessible for questions.
Deliver product knowledge to clients through effective communication to increase clients understanding and product sales.
IBADAN NORTH LOCAL GOVERNMENT SKILL ACQUISITION PROGRAM 2011 – 2012
INSTRUCTOR ASSISTANT / VOLUNTEERING
Provision of mentorship for young school leavers on skill acquisition
Development of training materials on specific trades chosen
Trainee liaison officer between management, trainee and government
OTHER WORK EXPERIENCE
GENERAL SECRETARY 2021
Department of industrial relations and personnel management
Departmental union registration
Convening of executive meetings and taking minutes of such meetings for proper documentation and future reference
Proper documentation of department student’s data
A LEVEL INSTRUCTOR
Business Management instructor
Preparation of registered students for Interim joint matriculation board examination, business management category.
Ensuring that students are properly harmed with the required knowledge to understand basic requirements of business and entrepreneurship.
Proper grading and computation of student’s grades and data, to sure issuance of correct grades and certificates to students.
Hostel Administrator
EDUCATION AND PROFESSIONAL QUALIFICATIONS
University of Ilorin, B.sc International Relation and Personnel Management 2017 – 2021
Kwara state university center for advance studies, Malate (CABS), A Level IJMBE 2016 – 2017
ST. Gabriel, Sen. Secondary Commercial Sch. 1, Mokola Ibadan, Oyo state. 2006 -2011
Femtech institute, Diploma in data processing and graphics designing 2020
Chartered institute of personnel Management (CIPM) In view
Enterprise grooming institute, Diploma in business development 2022
SimpliLearn skillsup, Business and data analysis with excel 2022
PERSONAL INTEREST
Reading, Travelling, Politics, Teaching
REFERENCE
Available upon request
Contact this candidate