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Customer Service Sales

Location:
Lagos, Nigeria
Posted:
November 08, 2022

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Resume:

OLANIYI OLAOLUWA MARTINS

*, **** ******* ******, ****

LAGOS STATE

Email: adteqe@r.postjobfree.com, Phone: +234**********

CAREER OBJECTIVE

To serve in a reputable organization that provides top quality professional services, offers real challenges, job satisfaction and career development. Where I would be opportune to satisfy my passion for learning, growth and deploy the best of my expertise towards the achievement of organizational goals and objectives. I am a creative and innovative thinker, with effective goal setting abilities combine with superior leadership, team building, communication, interpersonal and presentation skill.

PROFESSIONAL EXPERIENCE

CRÈME CONSULT 2016 – 2021

HUMAN RESOURCE ASSISTANT

Coordinating variety of administrative duties including recruitment, hiring, payroll, performance reviews, and orientation.

Maintaining personnel records, providing support, filing documentation and paper work

Scheduling of meetings, training and communication of internal Memos to other Employees within the organization

Coordination of employee orientation and integration

ZENIMAR ENTERPRISE 2012 - 2016

CUSTOMER RELATION OFFICER

Responsible for ensuring cordial relationship, between the organization clients and prospective clients.

Provision of pre and after sales service. Handling incoming walk-in customers, phone calls, appointments and messages.

Address customer’s needs and concerns efficiently and effectively to turn unhappy clients into return guests.

Progressive report on Orders placed by clients.

Client’s data collection and documentation.

Notifying clients on upcoming, current discounts and promotions.

Dissemination of valuable information to clients and been accessible for questions.

Deliver product knowledge to clients through effective communication to increase clients understanding and product sales.

IBADAN NORTH LOCAL GOVERNMENT SKILL ACQUISITION PROGRAM 2011 – 2012

INSTRUCTOR ASSISTANT / VOLUNTEERING

Provision of mentorship for young school leavers on skill acquisition

Development of training materials on specific trades chosen

Trainee liaison officer between management, trainee and government

OTHER WORK EXPERIENCE

GENERAL SECRETARY 2021

Department of industrial relations and personnel management

Departmental union registration

Convening of executive meetings and taking minutes of such meetings for proper documentation and future reference

Proper documentation of department student’s data

A LEVEL INSTRUCTOR

Business Management instructor

Preparation of registered students for Interim joint matriculation board examination, business management category.

Ensuring that students are properly harmed with the required knowledge to understand basic requirements of business and entrepreneurship.

Proper grading and computation of student’s grades and data, to sure issuance of correct grades and certificates to students.

Hostel Administrator

EDUCATION AND PROFESSIONAL QUALIFICATIONS

University of Ilorin, B.sc International Relation and Personnel Management 2017 – 2021

Kwara state university center for advance studies, Malate (CABS), A Level IJMBE 2016 – 2017

ST. Gabriel, Sen. Secondary Commercial Sch. 1, Mokola Ibadan, Oyo state. 2006 -2011

Femtech institute, Diploma in data processing and graphics designing 2020

Chartered institute of personnel Management (CIPM) In view

Enterprise grooming institute, Diploma in business development 2022

SimpliLearn skillsup, Business and data analysis with excel 2022

PERSONAL INTEREST

Reading, Travelling, Politics, Teaching

REFERENCE

Available upon request



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