Customer Service Quality Inspector
Resume:
Janisha Smith
Charlotte, North Carolina
28217
adteps@r.postjobfree.com
Objective
To obtain employment in an administrative position that will utilize my organization and communication skills. Seeking an opportunity to utilize administrative functions, customer service and interpersonal skills within a company that promotes, stimulates and challenges outstanding performance.
Work Experience
Quality inspector
1/2020 – 3/2020 Mercedes-Benz plant, Vance, Alabama My Primary responsibilities:
● Worked with specific production team members to rectify production issues And maintain high quality final products.
● Inspected and packaged products meticulously according to manufacturing Specifications.
● Performed frequent visual inspections to root out tolerance and compliance Issues.
● Discarded and rejected products, materials and equipment not conforming With specifications.
Manager
1/2014 – 7/2014 Carowinds Amusement Park, Charlotte, North Carolina My Primary responsibilities:
● Accomplished multiple tasks within established time frames.
● Onboarded new employees with training and new hire documentation.
● Maximized performance by monitoring daily activities and mentoring team members.
● Evaluated employees’ strengths and assigned tasks based upon experience and training.
Manager
08/2012-12/2012 Dollar General, Columbia, South Carolina My Primary responsibilities:
• Opening and closing the store
• The cleanliness and maintenance of the property
• Taking care of customer needs
• Resolving customer and employee concerns
• Stocking merchandise
• Training new employees
• Providing a professional image at all times through appearance and attitude Order picker
1/2011 – 6/2011 Amazon, Columbia, South Carolina
My Primary responsibilities:
● pick items for customers orders and send them to packing department.
● Reduced fulfillment errors by using RF scanners to quickly pick items To proper bins.
● Moved boxes and organized aisles to open up floor space and enable Forklift operators to move freely through warehouse.
● Followed orders precisely for correct items, sizes and quantities. Cashier/trainer
10/2008 – 3/2015 Cookout, Charlotte, North Carolina My Primary responsibilities:
• Taking care of customer needs
• The cleanliness and maintenance of the property
• Preparing food
• Stocking merchandise
• Handling cash transactions accurately in a fast paste environment
• Training new employees
• Providing a professional image at all times through appearance and attitude My #1 Priority is providing excellent customer service. Education
2006-2008 Central Piedmont Community College, Charlotte, North Carolina
● Major Psychology
1998-2003 Roosevelt High School, Yonkers, New York
• Required classes
• High School Diploma
Skills
● Problem anticipation and resolution ● Company leadership
● Keen eye for detail ● Employee observations
● Complaint response
References
• Ebony Coleman 704-***-****
Professional
• Janette Cardwell 704-***-****
Professional
• Dominique Ramsey 704-***-****
Personal
Additional Info
I am capable of functioning in a team environment, or working in a self-directed environment to achieve individual, departmental or organizational goals. Self- motivated, organized, dependable and capable of prioritizing and decision-making in unsupervised situations. I have the ability to organize data, identify problems and offer creative solutions to such. I am adept at using appropriate vocabulary and I am an effective listener. I continue to strive to exceed customer expectations.
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