Customer Service Representative, Dispatch, Logistics Coordinator
Resume:
KEVIN LUCAS
Dispatch/Customer Service Supervisor
Chicago, IL 60624
*********@*****.***
Objective:
To obtain a goal-oriented position with a growing company that will allow me to utilize the skills and abilities I have obtained through past work experiences.
WORK EXPERIENCE
Office Manager
Midway Overhead Door Inc- Elmhurst IL, Nov 2021 to Present
Assist with day to day operations.
Effectively communicate and respond to customers requests.
Assist management team with projects.
Process payroll.
Call suppliers and order parts and materials.
Manage Office.
Send reports to owners at the owners requests.
Covid- 19 Tester
Visit Healthcare- WoodDale IL, August 2021 to Nov 2021
Facilitate saliva samples collection at K-12 schools.
Set up testing sites.
Assist with questions regarding test collection and results.
Prep collection of samples for transport to the lab.
Work collaboratively to register and check-in students.
Call Center Supervisor
PCG Consulting Group- Chicago IL, Remote April 2020 to August 2021
Assist in the formulation of targets for the individuals and teams.
Answer questions from staff and provide guidance and feedback.
Anticipate escalation and take over calls when needed.
Devise ways to optimize procedures and keep staff motivated.
Measure performance with key metrics such as call abandonment, calls waiting etc.
Keep management informed on issues and problems.
Dispatcher
Blue Star Corporation Relocation - Downers Grove, IL April 2019 to March 2020
Manage software dispatch systems and maintain customer relationships in the dispatch and supervision of drivers on loads.
Ensure driver compliance with Department of Transportation regulations.
Complete daily reporting of dispatch activity.
Facilitate all over the road breakdowns, accidents, weather delays and any route exceptions.
Build customer relationships- continuously work on customer/account relations.
Provides customers with carrier updates.
Replies to incoming email which includes quote inquiries, chat inquiries, and new business inquiries.
Provide general support to all customers.
Carrier relations in order to obtain positive feedback from drivers. • Confirm orders are delivered.
Dispatch/Support Supervisor
Montway Auto Transport March 2015 to February 2019
Directed a team of over 25 employees to maximize operational performance and corporate goals.
Liaison to customers to ensure favorable partnership resulting in high level of customer satisfaction.
Executed daily operations of day-to-day supervision and administrative representation for central dispatch of interstate transportation by planning for manpower and equipment ahead of time to prevent service failure.
Customer Service Representative
Informis Health Solutions September 2012 to March 2015
Enrolling qualified callers into Medicare Advantage Plans.
Provided accurate and detailed plan information.
Engaged and connected with the customers to create the best customer service experience. Assist with looking up callers prescription drug medications to ensure coverage.
Sales Associate/ Team Leader
Ashley Stewart Inc August 2010 to September 2012
Assist customers by up-selling company merchandise.
Provided excellent customer service.
Train new associates in different areas.
Customer Service Representative
Sara Lee July 2008 to June 2010
Handling inbound calls from members that are placing orders for the week.
Making appointments for orders to be delivered in a timely manner.
Processing orders through the system.
Customer Support Advisor
JP Morgan Chase November 2006 to December 2007
Collecting past due credit card balances.
Arranging payment plans.
Providing options to save the account from going to a third party collection.
Ramp Agent
American Eagle Airlines October 2004 to November 2006
Loading and unloading cargo.
Transport cargo to and from the aircraft.
EDUCATION
Roberto Clemente High School August 2000 to June 2004
SKILLS
Dispatch
Customer Service
Trucking
Logistics
CERTIFICATIONS AND LICENSES
Driver's License
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