Customer Service Representative

Fiona C Robinson

**** **** ******* ****** **, NY 10039 646-***-**** *****************@*****.***

EDUCATION

Allen School Of Health and Science, Brooklyn, NY 02/2022- 10/2022

Certificate: Medical Assisting

Clinical skills Administrative Skills

Phlebotomy Patient Interviews

EKG/ECG Insurance Verification

Vital signs Appointment Scheduling

Medical/Surgical Asepsis Referrals

Basic Urinalysis Billing/ Invoice

Lab Tests

humanities preparatory academy - high school diploma 09,2017/ 06,2020

PROFESSIONAL EXPERIENCE

Cristina Matera OB/GYN MD office New York, NY 08/22-10/22

Medical assistant intern

● assist doctors with culture tests like Pap smears, vaginitis, and GC/CT.

● assist doctors with sperm perpetration and intrauterine insemination.

● Check, verify, and update insurance information utilizing internal and web source

● Ensure the cleanliness and sanitation of exam rooms and workspace

● Room patients and prepare their charts for their visit

● Collecting and processing specimens for proper lab pick up

● Interact closely with patients in taking and recording their vital signs

Marshalls, New York, NY 09/2021-Present

Customer Service Representative

●Assist customers with finding products, answer customer questions and concerns

●Organize and unbox goods to stock on the sales floor

●Provide a positive customer service experience with fair, friendly, and courteous gestures

Symphony Space Sharp Theater, New York NY, 09/2019- 03/2020

Usher

●Scanned and sold tickets to customers

●Directed customers to their assigned seats

●Distributed programs accordingly

●Assisted people with directions to finding restrooms and refreshments

Certifications

● BLS/AHA CPR Certification

● RMA – Pending

SKILLS

●Knowledgeable in Microsoft Word

●Customer Service, Detail Oriented, and Communication Skills

●Typing 40 wpm

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