Customer Service Store Manager
Resume:
Roberta G. Chandler
Retail General Manager
Contact
New Orleans, LA 79117
******************@*****.***
Objective
Motivated, knowledgeable and Hard working Store Manager bringing dedication with more than 20 years of experience in leading all aspects of retail operations including shrink, customer retention, visual merchandising, inventory management and strives for exceptional customer service. Passionate to work for brands that I believe in completely.
Experience
Store Team Leader – Party City September 2021-present . Managed 30+ team members, produced the #1 volume in the market. Created a culture within the team that inspired Joy to the guest experience for the internal and external guest . Able to rebuild a team and turn a store that was troubled and broken into a thriving business despite the challenges of our world during these challenging times.
Store Manager- Disney Store, Oct 2004 – May 2021 Metairie, La
Encouraged team-oriented culture with common sales, service, and productivity goals by sharing knowledge, enthusiasm, and passion for the brand
Set clear performance expectations to optimize stores sales opportunities through strategic thinking and exceptional guest service
Develops a high energy work environment that supports the achievements of all company goals and initiatives through motivating the team, scheduling effectively and controlling expenses.
Foster community relationships to support the need of the community
Prioritize time management to champion and deliver exceptional guest experience to the internal and external guest
Selects, develops and retains Leadership and associates with the use of the company competencies, teaching, coaching and providing challenging work assignments for growth.
Business Owner - A Beautiful You, Aug 1993 - Aug 2005, Chalmette, LA Owned and operated the business in two separate locations
Created culture focused on customer service and exceptional quality services resulting in improved customer loyalty and retention.
Optimized the control of expenses of payroll, supplies and shrink to positively impact the company's profitability through operational excellence
Met with prospective clients to present company offerings, discuss products, and showcase service solutions.
Built successful business, growing business within 50% in two years.
EDUCATION
Louisiana Board Certified inElectrolysis and Business Management Louisiana School of Electrolysis - Slidell, La Jul 1993
High School Diploma May 1987 PGT Beauregard High School - Saint Bernard La
Key Skills
Employee training and Development
Inventory control
Loss prevention
Customer service management
Manage operations
Team building and leadership
Budgeting and cost control Performance optimization
Culture development
Strategic planning
Employee relations
Merchandising
References
Available upon request
Contact this candidate