Service Representative Care Giver
Resume:
MICHAEL HOUSTON
Los Angeles, CA **044
*****************@*****.***
Skills Attained: Typing 35-40wpm, expert in Microsoft programs such as Word, Outlook, Excel, Power Point, Internet Explorer and various CRM Customer Service programs.
WORK HISTORY:
February 2021- May 2022:
Martin Luther King Community Group/ Envera Health
Ambulatory Service Representative
Receiving phone calls from patients and third party callers to set up appointments for patients to see a Physician or a Specialist. Verifying insurance eligibility, checking patient's record chart for updated documents necessary to schedule appointment. Finding first available appointment to schedule the patient.
March 2020- October 2020:
United States Department of Commerce
Administrative Clerk for the United States Census Bureau
Making phone calls to hire Enumerators to work for the U.S. Census Bureau. Answering phone calls and greeting potential hires as a Front Desk Receptionist. Assisting with filing and payroll.
May 2018-February 2019: AppleOne Temporary Agency
Customer Service Representative
August 2015-April 2018:
1-800-DENTIST
Operations Agent/Customer Service Representative
Helping callers who call in or use our online services to find a great dentist. Gathering data to provide to dental offices to set up appointments. Calls taken on an average of 100-150+ per day.
Awards and recognitions: Employee of the month January 2017 for consistently meeting and exceeding metric goals, best customer satisfaction survey.
February 2014-August 2014:
In Home Supportive Services
Care Giver
Cooking, cleaning, caring for a disabled adult patient.
July 2012-August 2013:
VXI Global Solutions
Reconnects Agent
Assisting customers who call in to have DirecTV service. Researching past account history by gathering information to see if they qualify on discounts on DirecTV programming.
Recognized as top employee for consistently meeting and exceeding metrics for six straight months.
June 2007-January 2012:
Wells Fargo Bank, N.A.
Inbound Sales and Service Representative
Helping customers who call in to manage their banking accounts. Researching to provide the best solution possible and educating customers the best way to help avoid banking fees (overdrafts, monthly service fees, etc.) Helping to qualify customers on various credit options to save money. Average calls taken around 125 per day.
Recognized as Employee of the Month from November 2010- January 2011; May 2011; August 2011.
EDUCATION BACKGROUND:
1999-2005:
California State University, Dominguez Hills
Carson, CA
B.A. Political Science
1995-1999:
Manuel E. Dominguez High School
Compton, CA
High school diploma
References:
Available upon request.
Contact this candidate