Customer Service Manager Warehouse
Resume:
Naomi Wright
Griffith, IN *****
**************@*****.***
My objective is to grow in my experience in accounting communication and management . Work effectively with a team of professionals to provide excellent care, stay within my scope of practice but striving for opportunities that I am able to grow within the company. As well as focusing on my vision and achieving self-actualization.
Work Experience
Dispatcher/Customer Service Representative
Falcon papers & plastics - South Holland, IL
December 2021 to October 2022
• Incoming/Outbound invoices and handled all inbound/outbound international and domestic truck load's.
• Documented Warehouse inventory to assure all materials are accounted for.
• Google sheets
• Microsoft office
• Outlook
• Microsoft Excel
• Effectively communicate with truck driver's and operations manager Warehouse Shipping and Receiving Supervisor
Amazon - Joliet, IL
December 2019 to January 2022
• Worked closely with other management In shipping and receiving. Checked all bill of lading for shipping and receiving
• Supervised 20+ employees to ensure all incoming and outgoing orders were processed correctly and they made daily, weekly and monthly quota's
Circulation Clerk, Accounts Receivable/Payable
Calumet City Public Library - Calumet City, IL
March 2012 to April 2019
· Posted and reconciled incoming and outgoing payments
· Reconciled/collected past due accounts while facilitating resolution to prevent future delinquencies
· Prepared monthly reports on Microsoft Excel and accrued all funds that were spent
· Assisted in other duties as assigned by supervisor
· Superb customer service
· Responsible for petty cash and cash register
· Calculated employee timecards and sent them over to payroll to be processed
· Weekly bank deposits
Accounting Assistant, Customer Service
Millennium Petroleum-Shell
February 2007 to March 2012
· Responsible for bi-weekly payroll for employees
· Accounts payable/receivable and processed payments to vendors
· Updated inventory and made price changes for all products
· Stocked merchandise in cooler and on the floor
· Cashiered and provided superior customer service Guest Services, Account Coordinator
Coast Gateway Hotel
May 2003 to February 2007
· Coordinated reservations for accounts with outside vendors, primarily Alaska Airlines and Hawaiian Airlines
· Sales and customers service responsibilities for primary accounts as well with general public
· Weekly and monthly goal planning
· Checked guest in and out of hotel room
Education
Associate's degree in Early Childhood Education
Belleville College - Bellevue, WA
September 2005 to May 2017
Certificate
Bellevue Community College - Seattle, WA
High school diploma or GED
Skills
• Excellent computer software skills- Microsoft office(Word,Excel, outlook and access), e-mail and electronic calendar (outlook), superb keyboarding skills.
(Office staff). Excellent interpersonal skills, demonstrate positive customer service skills, with the ability to relate to people of a variety of ages, culters and backgrounds. I strive to improve my excellent written and interpersonal skills to achieve goals and my ability to resolve conflicts. I am able to fulfill my work assignments and make decisions with minimal supervision.
• Shipping & Receiving (10+ years)
• Meal Preparation
• Accounts Payable (10+ years)
• Accounts Receivable (10+ years)
• Supervising Experience (10+ years)
• Payroll (10+ years)
• Microsoft Powerpoint (10+ years)
• Childcare (10+ years)
• Data Entry (10+ years)
• Inventory Control (10+ years)
• Office Management (9 years)
• Bookkeeping (10+ years)
• Merchandising (10+ years)
• Management
• Freight Experience (10+ years)
• Financial Report Writing
• Manufacturing
• Basic math (10+ years)
• QuickBooks
• Microsoft Outlook
• Communication skills (10+ years)
• Microsoft Excel (10+ years)
• Computer skills (10+ years)
• Accounting (10+ years)
• Database management
• Customer service (10+ years)
• Microsoft Office (10+ years)
• Microsoft Word
• Library Services (5 years)
• Guest Services (10+ years)
• English (10+ years)
• Leadership (6 years)
• Documentation review
• NetSuite
• Windows
• Research
• Analysis skills
• Math
• Time management
• Organizational skills
• Account reconciliation
• Databases
• Accounting software
Certifications and Licenses
First Aid Certification
Assessments
Customer focus & orientation — Expert
April 2022
Responding to customer situations with sensitivity Full results: Expert
Work style: Reliability — Proficient
March 2022
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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