Entry Operator Office Assistant

VERA LUCIA S. ROCHA

**************@*******.***

*** ******** ***** – Jacksonville, FL 32259

Tel.: 301-***-****

Objective: in search of an administrative position that can fully utilize my broad experience as a versatile and multi-task office employee, with great office management and organizational abilities, language skills, computer knowledge, and overall excellence. Exceptional public relations skills.

WORK HISTORY

• MAR/2014 TO PRESENT - PROGRAM ASSISTANT TO THE ESL PROGRAM (ENGLISH AS A SECOND LANGUAGE)

MONTGOMERY COLLEGE - ROCKVILLE, MD

Reason for leaving: Relocating to Jacksonville, FL due to personal and family reasons.

Contact: Sherrie Carroll, Senior ESL Program Director

*******.*******@*****************.*** 240-***-****

Gayle Weisbaum, ESL Program Director

*****.********@*****************.*** 240-***-****

Tasks performed - Primary responsibility for material and logistical support of the non-credit language program. Prepare and address course offers to active and potential new faculty members; receive return forms indicating the of classes of their choices; after revisions by Director, contact instructors with teaching schedules, according to their individual preferences. Review paperwork on new hiring of faculty staff before sending them to Human Resources. Prepare forms and general paperwork for course delivery. Order books for students (through the bookstore), as well as desk copies from publishers for faculty members. Ensure that instructors have the materials they need, including textbooks etc. Prepare the beginning and the end of course packets for each term (one packet per course/per instructor – average of 50 to 70 classes with a range of 16 to 20 students each). Submit paperwork for eventual cancellation of classes. Renew the subscription of a special paper (News for You) every new semester, according to the number of students enrolled on higher levels of Writing and Reading and Writing courses, as well as the weekly distribution of such paper. Perform students’ histories at the beginning of each semester for potential enrollment growth. Clerical assistance to Program Directors and ESL coordinating staff. Communicate with other College units to ensure that logistical and material program needs are met (room scheduling and proper assignments, facilities’ needs, bookstore, etc.) Order and monitor all supplies and materials needed for the ESL office, using a P-Card (college’s credit card). Submit monthly P-Card report to Procurement office. Filing of all paperwork in the ESL office each semester. Eventual notification to students regarding classes adjustments, by either telephone or email, in case instructors cannot do it. Request and follow-up of room availability with room scheduler for make-up sessions and meetings, etc. Lockers’ assignments to instructors, with proper adjustments, as they come and go very often. Issue student certificates of completion from instructors’ records, as requested. Organize and manage program files, both for course data and faculty information, making sure it is up to date. Make logistical arrangement for meetings (acquiring rooms, ordering food - catering, preparing handouts, etc.) High level of discretion and confidentiality.

Note: I’ve been working remotely since March 2020, due to the Covid-19 pandemic. With the new work conditions, a lot of adjustments had to be made to attend the Program demands during these difficult times. It has also been an extremely challenging time for me personally, as of February 2021 my husband was diagnosed with stage 4 of colon cancer, that ended up taking his life three months ago. I love my job, and it is hard for me to give it up, but the idea of being without my husband, and to continue working at the same Program where he was a teacher for almost twenty years, it makes me consider my relocation to Florida, to join my family members who live there.

• JUN /2013 TO MAR/2014 - Short-term commitments with employment agencies in the Washington, DC metropolitan area. Some leisure traveling.

• MAR/2009 TO JUN/2013 - INFORMATION ASSISTANT/TEAM SUPPORT (CONTRACTOR)

THE WORLD BANK GROUP – WASHINGTON, DC

Reason for leaving: cutoff on contractors as a measure of cost cut.

Contact: Carlos Neves, Office Manager

******@*********.*** 202-***-****

Tasks performed - Administrative Assistant to the Business Center of the Latin American and the Caribbean Region (LCSSD), processing documents related to all projects received from the different Countries of the Region. Receive, sort and classify such documents accordingly; scan and enter them into the electronic filing system (WBDocs, formerly known as IRIS); physically and electronically forward these documents to specific addressees, making sure of the promptness of delivery; classify and box documents to be sent to WBG Central Archives. Administrative assistance in general including support to the Front Office as needed (acting for Executive and Program Assistants). Support to the Procurement Department by sorting, classifying and physically filing documentation, as well as preparation of documents to be sent to Archives. High level of discretion and confidentiality.

• NOV/2008 TO MAR/2009 - Spare time with lots of traveling within USA and overseas (Brazil, Portugal and other points of Europe and The Caribbean).

• Nov/2001 TO Nov/2008 - MULTI-TASK ADMINISTRATIVE ASSISTANT

ANCHOR CONSTRUCTION CORP. (FORMERLY C&F CONSTRUCTION) – LANDOVER, MD

Reason for leaving: drastic staff cutoff due to overall financial crisis (65% of personnel was sent home).

Contact: Florentino Gregorio, President

*********@***********.*** 202-***-****

Tasks performed - Front Desk Manager/Public Relations: greet, assist and direct clients and visitors; answer 12-line telephone system, screen and direct calls, take messages in English, Spanish and Portuguese; order and manage office supplies using the Company’s credit line and credit card, entailing bookkeeping and working with a budget; typing; filing; arrangement of meetings and celebrations; in charge of the annual holiday mailing list (update list and mail cards to clients); general helpful hand and troubleshooting all over the office (from office runners to President);

Note: from March to December 2005, responsible for all Human Resources related duties such as screen and select candidates, hiring and termination processes, benefits administration, reports generation, etc. (Use of Abra and Timberline software - Citrix Neighborhood).

• AUG/2001 TO OCT/2001 - Short-term commitments with employment agencies, including a temp-to-hire opportunity at the FAA (Federal Aviation Administration).

• MAR/2000 TO JUL/2001 - QUALITY ASSURANCE DATA ENTRY OPERATOR

KETTLE COOKED FOODS /TYSONS CO. - FORT WORTH, TX

Reason for leaving: relocating to Washington, DC (getting married).

Contact: Suzanne Osborne – Office Manager

******@***.*** 817-***-****

Tasks performed - Daily follow-up of food analysis results compared to company and clients’ specifications, in compliance with the FDA and USDA standards (required to be highly detail oriented); confidentiality and responsibility in exchanging information in all levels of administration; release of finished products for storage and/or shipment; audit/recall on finished product on fast pace environment; track information, file and maintain production paperwork; food analysis (check pH, viscosity, salt and acidity levels of food, using proper equipment and chemical solutions (pH meter, Dicromat machine, Silver Nitrate).

• JUL/1998 TO MAR/2000 - BILINGUAL OFFICE ASSISTANT, PROGRAM ASSISTANT, EXECUTIVE ASSISTANT (CONTRACTOR)

THE WORLD BANK GROUP - WASHINGTON, DC

Reason for leaving: relocating to Texas due to immigration reasons.

Contact: Manpower - Washington, DC 202-***-****

Tasks performed - Jul/1998 TO Mar/1999 - Bilingual Office Assistant to the Brazil Country Management Unit - answer, screen and direct phone calls; take messages in English, Portuguese and Spanish; sort, prioritize and distribute incoming & outgoing mail; type, copy, fax and file; process travel arrangements and expenses reports using the Bank SAP system (domestic and international levels); management of Supervisor’s calendar; set up of video and conference calls (high level of discretion).

Apr/1999 TO Nov/1999 - Program Assistant to the PPG7-Pilot Program to Conserve the Brazilian Rain Forest (within the CMU above mentioned). Assisting the Task Team Leader and giving support to 16 consultants worldwide, with contracts and fees claims processing (use of Bank SAP system), travel arrangements and reports; general office support (translating, typing, filing, phone, fax, reception, etc.)

Dec/1999 TO Mar/2000 - Executive Assistant to the Director of the Gender Unit, with management of calendar and agenda, travel arrangements, expenses reports, and general office tasks as needed and applicable.

• JUL/1995 TO JUN/1998 – TRANSITIONAL TIME BETWEEN BRAZIL AND USA

Management of my own restaurant (eventually sold).

Short-term commitments with employment agencies afterwards.

EDUCATION

o Paralegal Studies, EN101 - Montgomery College, Silver Spring, MD (2009)

o English Language, Literature (College level) - Instituto Izabela Hendrix - Brazil (1989)

o Business Administration (High School, Technical Diploma), Instituto Tecnico Executivo – Brazil (1976)

LANGUAGE SKILLS: Portuguese (Native), English (Fluent), Spanish (Advanced)

INFORMATION TECHNOLOGY SKILLS: Microsoft Office (Word, Excel, Access, Power Point, Outlook), Internet Explorer/Mozilla, Microsoft Edge, Banner Software etc.

ADDITIONAL SKILLS: quick learner; strong knowledge of travel arrangements (domestic and international) - tickets, hotels reservations, car rentals and/or ground transportation, expenses reports; positive attitude and flexibility to work effectively in a team-oriented and multi-cultural environment; practical and multi-task skills; attention to details; ability to prioritize workload; work well under pressure to meet deadlines with minimum supervision; tact and diplomacy in dealing with internal and external contacts at all levels; willingness to learn new programs and applications as needed.

Contact this candidate