Rosemary Egbe

** ***** *****, **, ******, N*S *A*

226-***-****

adtemi@r.postjobfree.com

OBJECTIVE:

An energetic, self-motivated and customer service oriented individual, ready to make positive contributions towards the objectives of an organization.

PROFESSIONAL PROFILE:

Proven ability to examine, communicate and validate requirements for enhancements to procedures and policies.

Talented communicator with proven ability to solicit clear decisions from clients and colleagues.

Proficient in MS Office

Flexible problem solver with excellent attention to detail.

Passionate about learning new skills.

SUMMARY OF SKILLS:

Sales prospecting

Presentation

Highly organized and excellent with timekeeping

Ability to work effectively in a team

Integrity, honesty, self-motivated and target-oriented

Ability to multitask, work quickly and meet deadlines.

Excellent written and oral communication

Problem solving

Flexibility and eagerness to learn.

PROFESSIONAL EXPERIENCE

Customer Service Supervisor April 2018 – September 2022

Access Bank Plc Nigeria

Oversee and assess the activities of customer service officers and provide them with feedback on their performance.

Inspect and confirm the accuracy of duties carried out by officers and tellers daily, ensuring customer satisfaction is achieved.

Prepare agenda, arrange weekly processes, and co-ordinate positive working activities with other departments within the institution.

Train officers in job roles (customer service) and institutional policies.

Ensure customer service complaints are resolved in good time.

Engage customers in friendly but professional conversations, explaining service policies to them.

Maintain all documentation covering the activities of the customer service department.

Ensure digital devices in the customer service department function well and constantly maintained while the faulty ones are repaired promptly.

Assist customer service officers in carrying out some duties as the need arises.

Supervise a team of 8 that consists of tellers and customer service officers.

Report directly to the Branch Manager.

Customer Service Representative April 2014 – April 2018

Access Bank plc Nigeria

Recommended and explained banking services and products to clients based on their needs.

Ensured that customers are always rendered exceptional customer service.

Proactively took ownership of resolving and preventing client banking problems.

Prepared and submitted progress reports weekly.

Ensured all materials needed for use in the customer service department were supplied.

Assisted customer service officers in their job roles when needed.

Actively listened and engaged clients in conversations to further understand their individual needs.

Deciphered customer needs and offer best solution based on proper company policies

EDUCATION

Bachelor of Science. Accounting November 2007 – Dec 2011

University of Port Harcourt, Nigeria

Postgraduate. Business Management Sept 2022 – Ongoing

Lambton College, Sarnia, Ontario

AFFILIATIONS

Access Bank Plc School of Banking Excellence

Nigerian Institute of Management

References are available upon request

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